SUMMARY:
SHOP ASSISTANT:
Shop assistant duties include greeting customers, answering questions, recommending products, and resolving complaints to provide excellent customer service. They are also responsible for managing stock, such as receiving deliveries, restocking shelves, and maintaining product displays. Additionally, assistants operate the cash register, process sales and payments, and ensure the store is clean, tidy, and well-organized.
POSITION INFO:
MINIMUM REQUIREMENTS:
- Valid Matric
- Valid Driver's License
- Own transport
DUTIES & RESPONSIBILITIES:Customer Service & Sales: - Greet and Assist: Approach and welcome customers, assist them in finding specific items, and provide guidance on products
- Process Transactions: Operate the point-of-sale (POS) system to process customer payments, issue receipts, and handle returns
- Product Knowledge: Maintain in-depth knowledge of store items to give accurate advice and recommendations
- Resolve Issues: Address customer complaints and inquiries professionally, escalating complex issues to management
- Promote Sales: Inform customers about current promotions and specials to encourage purchases
Stock & Store Maintenance:
- Receive & Unpack: Receive new shipments, unpack them, and organize the goods
- Restock Shelves: Replenish low stock levels and ensure shelves are always full and neatly arranged
- Merchandising: Create and maintain attractive product displays and manage window displays to enhance the store's appearance
- Inventory Control: Conduct periodic price audits to resolve discrepancies and assist with inventory control
- Store Cleanliness: Maintain a clean and tidy sales floor, including cleaning fixtures, windows, and the shop floor after hours
Operations & Teamwork:
- Team Collaboration: Work effectively with other team members to maintain a clean and organized store environment
- Follow Procedures: Adhere to company guidelines, procedures, and health and safety regulations
- Security Awareness: Be aware of potential shoplifting and fraud to help maintain store security
- Opening & Closing: Perform shop opening and closing procedures as required
