ServiceNow ITSM Practitioner Implementer

Embark on a pivotal career journey with an established leader in the South African IT and telecommunications sector, where your expertise will shape critical service management platforms. Our client, a prominent organization dedicated to innovative IT solutions, is seeking a seasoned ServiceNow ITSM Practitioner and Implementer to lead the configuration, deployment, and enhancement of their ServiceNow ITSM modules. This role offers the chance to work within a dynamic environment that values technical excellence and strategic impact.

Salary: R80,000 - R100,000 per month (Cost to Company)

Duties:

• Implement, configure, and maintain ServiceNow ITSM modules including Incident, Problem, Change Management, and Request Fulfillment

• Develop and sustain the CMDB, ensuring accurate asset representation and lifecycle management

• Create and optimize Service Catalog items, workflows, and automation tools to streamline internal IT service delivery

• Support and enhance SLA definitions, escalation protocols, and notification workflows

• Manage discovery, service mapping, and integrations to ensure data accuracy and operational efficiency

• Troubleshoot platform issues, improve existing configurations, and support deployment across various environments

• Collaborate with cross-functional teams on API integrations, data flows, and system improvements

• Generate technical documentation and provide user training to ensure effective platform utilization

• Participate in sprint planning, code reviews, and architectural discussions to maintain high standards of platform performance and security

Requirements:

• 5 to 7 years of experience with ServiceNow ITSM implementations

• Strong understanding of ITSM processes and CMDB configuration

• Proficiency in scripting languages such as Javascript and familiarity with APIs and RESTful services

• Experience with Flow Designer, Integration Hub, and automation of workflows

• Knowledge of API integrations, discovery, and service mapping

• Excellent troubleshooting skills and ability to manage multiple deployment environments

• Strong documentation and communication skills

Qulifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• ServiceNow Certified Implementation Specialist (CIS) in ITSM – required.

• ServiceNow Certified System Administrator (CSA) – required.

• ITIL Foundation certification – strongly preferred.

Familiarity with the following:

• API design and integration

• Javascript and RESTful services

Benefits:

• Provident Fund Contribution