Service and Support Consultant – Itransact

Recruiter:

Set Consulting

Job Ref:

2897588327

Date posted:

Thursday, June 23, 2022

Location:

Johannesburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

The position requires an experienced and suitably qualified Service and Support Agent who is accountable, well spoken, and client service driven.

Support the Financial Advisors and provide them with detailed information regarding their clients’ portfolios
Managing the support Centre, in terms of monitoring inbound calls from participants with regards to Itransact platform
Assist the Financial Advisors in resolving difficult queries
Tracking participant inquiries
Monitor relationship between Support Centre and administration teams to ensure effective contact centre performance to the FSP’s
Ensure on-going increased knowledge of products
Ensure that Support Centre provide quality customer service on every call
Responding to queries received via email in a professional and efficient manner
Organise and prioritise duties
Identify and understand the specifics of each FSP query
Ensure appropriate and timeous resolution of all FSP queries
Ensuring a full understanding of the principles of TCF and how these translate into the overall objectives of the company.
Ensuring a full understanding of the regulatory/FICA requirements for the different products the client provides a service for
All employees are responsible for complying with the principles and practices of Information Security Management. It is incumbent on all employees to fully understand the policies in ensuring the security of all information within the business.
Supporting management in raising incidents, implementation of controls, processes and supporting tools to comply with and manage information security risks
Operate within SLA requirements of company and clients

Experience:

2 years call centre industry experience

Experience in a brokerage and or dealing with brokers with financial advisor experience essential

Qualifications:

Relevant tertiary qualification or suitable experience

Similar jobs you might be interested in:

IT Support Engineer - Field & Service Desk
Location: Johannesburg
Salary: 28 000 Monthly
Role: IT support Engineer - Field & service DeskLocation: Fourways, JohannesburgA leading MSP requires a IT support Engineer to join their fabulous team. The ideal candidate will be a proactive problem-solver with in-depth knowledge of Windows systems, networking and ideally have cloud exposure (MS Azure). Your role will include supporting clients in Pretoria for 2-days a week and you wi...
5 days ago

Senior DevOps Engineer
Location: Johannesburg
Salary: Monthly
About the RoleA data-driven organisation is seeking a Senior DevOps Engineer to join its Platform Engineering team. The successful candidate will play a key role in designing, operating, and continuously improving the software delivery platform across Kubernetes, Argo CD, Argo Workflows, Jenkins, and GitOps-based CI/CD environments.This is a senior hands-on engineering role focused on production s...
4 days ago

Bookkeeper
Location: Johannesburg
Salary: 240000 Annually
Step Into a High-Exposure Bookkeeping Role in a Growing Organisation!
5 days ago

Operations Manager I
Location: Johannesburg
Salary:
5 days ago

Senior Financial Administrator
Location: Johannesburg
Salary: 430000 Annually
Are you a finance professional with strong collections experience, exceptional attention to detail, and the ability to build effective stakeholder relationships? Join a leading educational institution where you will contribute to financial excellence and play a key role in supporting the organisation's success.
6 days ago

Senior Software developer
Location: Johannesburg
Salary: Monthly
We are seeking an experienced Senior Developer / Software Architect to lead the evolution of enterprise platforms, drive architectural best practices, and deliver scalable, modern software solutions. This role combines hands-on development, solution architecture, stakeholder engagement, and technical leadership within an Agile environment.
6 days ago

Financial advisor
Location: Pretoria
Salary:
6 days ago

Financial advisor
Location: Johannesburg
Salary:
6 days ago

Senior Recruitment Consultant / Business Developer (Remote to Office)
Location: Johannesburg
Salary: Monthly
Gauteng - Are you a proven recruitment performer ready to step out of a warm seat and build a high-performing desk with real backing? This is your opportunity to establish a premium recruitment footprint in Johannesburg and fast-track your path to branch leadership.
7 days ago

MID - Business Development & Marketing Manager
Location: Honeydew
Salary:
Business Development & Marketing ManagerBased in HoneydewR45 - R50 000 ctc (with no additional benefits like medical aid or pension fund)
7 days ago

Service and Support Consultant – Itransact

Similar jobs you might be interested in:

Create a free job alert for Service and Support Consultant – Itransact in Johannesburg

Jobseekers

Recruiter

General