Service Technician / Mechanical Fitter

SUMMARY:
Service Technician - Mechanical/Heavy Diesel/Hydraulics

POSITION INFO:

• Field service perform above tasks on site at customers as required, both on surface and possibly underground at mines.
• Respond and attend promptly to equipment breakdowns at customer sites.
• Carrying out service and repairs on mechanical, electrical and hydraulic components Solve complex equipment-related issues including diagnostic fault finding.
• Commissioning of new or refurbished equipment at customers.
•  Provide training on supplied equipment either on site or at the workshop premises.
•  Assemble new equipment according to manuals and instructions.
• Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment.
• Receive equipment at premises and perform issued work instructions.
• Conduct and compile audits and inspections on customer equipment.
• Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment at SITE/Workshop
• Assist with spare parts and workshop job quotations.
• Assist with equipment and spare parts deliveries to customers and suppliers.
• Promote  products and services to customers in support of  sales personnel.
• Working safely and adhere to applicable policies, procedures and standards.
• Provide technical support at Company exhibitions, open days and other customer focused marketing activities.
• Actively participate in ongoing product development and improvement.
• Overtime work to attend to customer breakdowns may be required.
• Shift work is not generally required.
• Ensure the workshop is kept clean, tidy and neatly organized.
• Communicate effectively and timeously with Company co-workers and management on the  frequent channels used such as email, WhatsApp, etc.