Service Technician (Industrial Chemicals) - Cape Town

SUMMARY:
The Service Technician provides high-level technical installation, maintenance, and programming of dosing equipment to ensure chemical products are used efficiently and safely.

POSITION INFO:

Service Technician (Industrial Chemicals) - Cape Town
Join a technical team providing installation, maintenance, and programming of dosing equipment within the industrial chemical sector.
Location: Killarney Gardens - Cape Town. Salary: R15 000 – R20 000 CTC per month.

About Our Client
The company operates within the industrial chemical sector, focusing on chemical products, cleaning, and sanitation solutions. It provides specialized dosing systems and technical services across kitchen, laundry, food processing, and housekeeping divisions.

The Role: Service Technician (Industrial Chemicals)
The Service Technician provides high-level technical installation, maintenance, and programming of dosing equipment to ensure chemical products are used efficiently and safely. This role contributes to the business by maintaining customer service standards, ensuring zero downtime for client operations, and providing technical expertise to demonstrate product value. The main focus areas include technical service and installation, system calibration, and maintaining strategic relationships with client stakeholders.

Key Responsibilities

• Possess a minimum of 3 years of experience in the electrical field, specifically within an industrial or chemical environment.
• Perform technical installations, repairs, and maintenance of electronic chemical dosing systems on commercial laundry machines, dishwashers, and industrial crate washers.
• Conduct laundry load counts and calibration reports to ensure accurate costing forecasts and product efficiency.
• Provide prompt assistance and emergency after-hours coverage to ensure zero downtime for critical client operations.
• Maintain a 4-to-6-week calling cycle, visiting an average of ten clients per day to monitor sales, gross profit, and brand reputation.
• Lead on-site training for client staff on chemical usage and safety while managing related certification and registers.
• Complete detailed service reports, weekly technical feedback, and merchandizing audits for the Sales Manager.
• Ensure Health, Safety, and Environmental (HSE) standards related to chemical product supply are maintained at all client sites.

About You

• Minimum of 3 years of experience in the electrical field within an industrial or chemical environment.
• Grade 12 qualification.
• Proven experience in the installation and maintenance of chemical dosing equipment for laundry and dish machines.
• Valid drivers license and reliable transport.
• Intermediate proficiency in MS Office, specifically Excel for data analysis, and virtual communication platforms.
• Methodical and systematic with a keen eye for troubleshooting and data probing.
• Presentable with excellent written and spoken communication skills.
• Technical Qualification in Electrical is highly advantageous.
• Experience in programming industrial laundry machines is highly advantageous.