Service Station Manager - Brackenfell

SUMMARY:
Our client in Brackenfell is looking for a Service Station Manager to join their team.

Job Purpose
The Service Station Manager is responsible for the full operational, financial, safety, and people management of the service station, including the forecourt and convenience store,. The role ensures the site operates efficiently, safely, profitably, and in line with brand, regulatory, and customer service standards.

POSITION INFO:
Minimum Requirements:
Education
Matric
Relevant retail or management qualification advantageous

Experience
Minimum 3 - 5 years’ experience in fuel retail, FMCG, or a high-volume retail environment
Proven experience in managing teams in a retail or service environment
Experience in stock control, fuel management, and financial reconciliations

Technical Skills
Proficient in Microsoft Office
Experience with POS and inventory management systems

Key Competencies
Leadership and team management
Strong customer service orientation
Financial acumen and attention to detail
Inventory and stock control expertise
Problem solving and decision making
High level of responsibility, accountability, and integrity

Success Indicators in the Role
Well-run, compliant, and safe site operations
Accurate stock control with minimal variances
Strong sales performance and profitability
Motivated, well-managed staff delivering excellent service
Positive customer feedback and repeat business
Accurate financial reporting and cash control


Key Performance Areas
Operations Management
Oversee and manage the daily operations of the forecourt and convenience store, to ensure smooth, efficient functioning of the entire site. Ensure the site is always clean, well-presented, fully operational, and aligned to brand standards.

Safety, Health, Environment and Compliance (HSSE)
Ensure strict adherence to all health, safety, environmental, and legal regulations applicable to fuel retail operations. Conduct daily manager checks, monitor freezer temperatures, ensure general maintenance, and maintain a high level of security awareness as the senior person on site.

Team Leadership and People Management
Recruit, train, schedule, supervise, and performance manage a diverse team including fuel attendants, cashiers and merchandisers. Foster a positive, customer-focused, and productive working environment. Address staff issues, drive accountability, and ensure service excellence through ongoing coaching and supervision.

Stock and Fuel Inventory Control
Manage fuel and retail stock levels accurately, including ordering, receiving, reconciling, and investigating discrepancies. Maintain strict control over inventory to minimise losses and optimise stock availability across all departments.

Financial Management and Reporting
Manage daily cash-ups, POS systems, reconciliations, and financial reporting. Monitor sales performance, manage budgets, control costs, and implement actions to maximise profitability. Record and report on key performance indicators weekly and monthly.

Sales and Customer Experience
Drive sales performance through promotions, merchandising, and local marketing initiatives. Ensure exceptional customer service at all times. Resolve customer queries and complaints promptly to improve satisfaction and encourage repeat business.

Supplier and Stakeholder Engagement
Engage with suppliers, representatives, and attend relevant regional meetings. Maintain professional relationships that support the efficient running of the site.

General Management and Ad Hoc Duties
Open and close the site as required. Perform general day-to-day management duties and any additional tasks reasonably assigned by the Dealer to ensure the successful operation of the service station.

Please send cv, qualifications, references, salary expectation and photo to: