Service /Sales Consultant

Duties and Responsibilities:
• Call on clients according to the allocated accounts and servicing of the current customer base
• Retain and expand current customer base through maintaining a harmonious and service orientated relationship with clients, and introducing products on a regular basis
• Report on corporate new business prospects to the sector lead.
• Achieve at minimum, set sales targets as agreed upon
• Enhance new business development within the existing customer base
• New business development – opening of new accounts with the assistance of sector lead
• Continuous internal workbook training
• Compliance to company policies and procedures
• Written submission and implementation of documentation relating to the performance management system processes
• Submission of customer documentation as stipulated by the performance management system or as required by the customer or management

Key Skills
• Communication (Listening, oral, oral presentation, written)
• Work Standards (Setting high goals or standards of performance for self and organization)
• Tolerance for Stress (perform under pressure)
• Energy (maintain a high activity level)
• Administrative Orientation (personal satisfaction from administrative performance and responsibilities
• Integrity (maintaining social, ethical and organizational norms in job)
• Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of communication to gain agreement or acceptance of an idea, plan, activity or product from clientele)
• Rapport Building (initial and continuing impact. The ability to meet people easily and to be liked; to get along well with people and to put them at ease; and to quickly build rapport through proactive development of close relationships)
• Negotiation (communicate data or arguments in a manner that gains agreement or acceptance)
• Resilience (handling disappointment and rejection while maintaining effectiveness)
• Independence (taking action on one’s own rather than the influence of others
• Oral Fact finding (gathering information for decision-making through questioning)
• Professional Proficiency (level of performance in professional area)
• Self development Orientation (initiates action to improve skills and performance)
• Customer Service Orientated