Service Operations Centre Supervisor (Telecoms)

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT000311/SG

Date posted:

Monday, February 15, 2021

Location:

Somerset West, South Africa

SUMMARY:
Well known Telecommunications Company is seeking to employ a Service Operations Centre Supervisor. You will need to have excellent problem solving abilities, networking, leadership and management skills. Effective communication as well as active listening skills with the ability to identify critical issues quickly and accurately.

POSITION INFO:

The key focus of this role is to manage the Service Operations Centre and to take responsibility for the efficient operation of the network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution, handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues.

The SOC Supervisor is generally responsible for ensuring fast and accurate demarcation of non-network-related issues, to support end-to-end resolution of service-related problems and to develop proactive care capabilities for value-user experience, satisfying customer relationships and increasing revenues.

Qualifications, Experience & Knowledge:

Technical degree or equivalent
Professional or vendor qualifications in Networking, Cloud and/or Telecommunications (MTNA MTCRE)
Supervisor certificate - Desirable
UBWS, UBWA, CAMBIUM
NNQF 5 System Support
Min 2 years’ experience as a supervisor or managing network operations
IT Management and Project Management experience
Min 2.5 years’ experience within the Telecoms Industry
Understanding of switching / routing and their related technologies, TCP/IP, IP addressing, CIDR and DNS. STP, VPN technologies, OSPF
Excellent RF knowledge
Customer Services knowledge

Key Decisions:

Escalations
Request for urgent network upgrades
Request change due to customer complaints

Salary: Market related

Only shortlisted applicants will be contacted

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Facilities Manager
Location: Cape Town
Salary:
9 days ago

Gap Claims assessor
Location: Cape Town
Salary: R16 000 Monthly
Our client is seeking an experienced Gap Claims Assessor.
15 days ago

Inbound Client Contact Centre Administrator
Location: Cape Town
Salary: R11 000 Monthly
Our client is seeking an experienced Client Contact centre Administrator.
15 days ago

I&O Operations Support Engineer
Location: Cape Town
Salary: R26000 Monthly
I&O operations Support Engineer
19 days ago

Accounts Payable / Creditors Supervisors
Location: Cape Town
Salary:
A multinational conglomerate seeks to employ experienced and innovative Accounts Payable / Creditors supervisors to join their dynamic finance team, based in Cape Town CBD. The successful candidate will have a passion for all things payables and play an integral role in establishing best practices and policies. If this sounds like you, apply today to avoid missing out on this opportunity to propel...
26 days ago

Credit Control / Billing / AR Supervisors
Location: Cape Town
Salary:
A multinational conglomerate seeks to employ experienced and innovative Accounts Receivable / Credit Control / Billing supervisors to join their dynamic finance team based in Cape Town CBD. If this sounds like you, apply today to avoid missing out on this opportunity to propel your career to the next level!
26 days ago

Credit Control / Billing / AR Managers
Location: Cape Town
Salary:
A multinational conglomerate seeks to employ experienced and innovative Accounts Receivable / Credit Control / Billing Managers to join their dynamic finance team based in Cape Town CBD. The successful candidate will have a passion for all things receivables and play an integral role in establishing best practices and policies. If this sounds like you, apply today to avoid missing out on this oppo...
27 days ago

Accounts Payable / Creditors Managers
Location: Cape Town
Salary:
A multinational conglomerate seeks to employ experienced and innovative Accounts Payable / Creditors Managers to join their dynamic finance team, based in Cape Town CBD. The successful candidate will have a passion for all things payables and play an integral role in establishing best practices and policies. If this sounds like you, apply today to avoid missing out on this opportunity to propel yo...
27 days ago

Kubernetes Platform Engineer
Location: Cape Town
Salary:
Today

Financial Planning Partner Assistant (Half Day)
Location: Cape Town
Salary: Monthly
Our client in the Financial services industry is currently looking to employ a Financial Planning Partner Assistant (Half Day) based in Bellville.A wonderful career opportunity awaits you.
1 day ago

Service Operations Centre Supervisor (Telecoms)

Similar jobs you might be interested in:

Create a free job alert for Service Operations Centre Supervisor (Telecoms) in Somerset West

Jobseekers

Recruiter

General