Service Operations Centre (Engineer)

Recruiter:

HR Genie

Job Ref:

SOCE

Date posted:

Friday, June 4, 2021

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
*Support the Engineering team during release and maintenance procedures.

POSITION INFO:

Our client in the IT industry is looking for a Service Operations Centre (Engineer) to join their team.

*Duties and Responsibilities

*Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities.
*Provide support services for Engineering and other technical teams.
*Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks).
*Manage and resolve assigned incident tickets.
*Support Problem Management and root cause analysis.
*Become an SME on the systems and services you support.
*Support disaster recovery activities.
*Support the Engineering team during release and maintenance procedures.

Key Skills
*Software Development Experience
*Software Testing and Debugging skills.
*Problem solving and logical thinking.
*Great written and verbal communication skills.
*Team working skills .

Job Role: Service Operations Centre (Engineer)

Industry: IT / Telecommunications

Salary: Negotiable

Required Skills

3 Years of Experience

Qualifications

*Knowledge of Microsoft-based operating systems.
*Knowledge of Linux servers.
*Knowledge of Docker containers is desirable.
*Experience in supporting cloud-native systems running in the cloud, preferably Azure.
*Deep knowledge of monitoring systems like Prometheus, ELK, or similar tools.
*Basic understanding of database technologies, such as SQL Server. Basic querying would be desirable.
*Understanding of networking essentials, including TCP/IP, routing, and DNS.
*Experience using access lists, packet filtering, and troubleshooting tools such as ping, traceroute, whois, and tcpdump.
*Knowledge of backup and disaster recovery practices.
*Knowledge of ITIL Service Management & Best Practices would be desirable.
*Working with JIRA and Confluence.
*Experience working with scripting/automation would be desired.
*Excellent verbal and written communication skills in English.
*Ability to learn new technologies quickly

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Service Operations Centre (Engineer)

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