Service Manager (Electrician/ Millwright)

SUMMARY:
Our national client is seeking to employ an experienced Service Manager at their operation in Port Elizabeth.  The role demands an individual with deep-rooted electrical engineering expertise, particularly in power systems, control logic, and automated switching.

POSITION INFO:
5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role secures!
This is a senior role for a leader who is as comfortable diagnosing complex PLC faults as they are managing client relationships and workshop operations.
Requirements:

• Minimum 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role.
• A relevant trade qualification as a Qualified Electrician or Millwright is essential. An N-Diploma or B-Tech in Electrical Engineering is highly advantageous.
• Expert-level electrical knowledge is non-negotiable. This must include proven proficiency in:
  • Reading and interpreting complex electrical schematics and wiring diagrams.
  • Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS).
  • PLC-based control logic and generator synchronization.
• In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is mandatory.
• Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes.
• Proven leadership ability with experience managing, training, and developing a technical team.
• Strong commercial acumen with experience in quoting, contract negotiation, and client relationship management.
• Excellent communication, problem-solving, and interpersonal skills.
• Must have a valid driver's license and be willing to travel to client sites.
• Ability to manage the after-hours standby process and handle high-pressure situations with calm authority.

• Lead, mentor, and develop a team of service technicians, scheduling work and managing performance to maximize efficiency and skill growth.
• Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels.
• Provide expert guidance on mechanical and advanced controller-related issues, ensuring a holistic approach to system reliability.
• Champion a culture of safety, precision, and continuous improvement, with a strong emphasis on electrical safety standards.

• Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits.
• Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection.
• Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work.
• Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems.
• Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence.

• Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery.
• Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems.
• Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs.