Service Manager

Our well known automotive dealer client based in Johannesburg currently holds a vacancy for a Service Manager with Audi experience.

Reporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.

Specific Role Responsibilities

• Ensure that the department achieves budget objectives by continual examination of operating controls
• Operate the department efficiently
• Ensure accurate invoicing and job costing
• Maintain effective control of expenses in line with budget objectives
• Monitor the effective use of labour by maintaining workshop productivity records
• Ensure that all outstanding debts are collected expeditiously
• Ensure that all materials purchased are controlled and sold at a profit
• Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
• Monitor workshop productive performance by total and individual Technician
• Monitor all warranty claim submissions and requisite credits, and take action as required
• Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training
• To ensure high standards of quality workmanship
• Maintain records of Customer complaints and / or congratulations for use and action as required
• Oversee warranty and goodwill cases
• Establish training needs, plan programmes and maintain records of training and costs thereof
• Operate staff appraisal systems and ensure that action is taken on results thereof
• Conduct monthly service staff meetings
• Ensure that all clerical functions within the department are carried out in accordance with policies
• Review with Dealer Principal all departmental activities and reporting structures
• Ensure that premises and equipment and other assets are controlled and used effectively
• Establish adequate safety and security procedures to protect property and personnel
• Check all workshop equipment for condition and accuracy of diagnosis
• Open and close premises
• Perform any other reasonable duties which may be required
• Promote Kaizen in all aspects of the service operation

Qualifications and Experience
• Must have a minimum of Grade 12
• Managerial experience in a Service Department essential
• Preference will be given to candidate with Service Technician Qualification
• Must have a valid driver’s license
• Must have a clear Criminal Record

Skills and Personal Attributes
• Must have Leadership and Time Management skills