Service Manager

 

Recruiter:

Bonafide Human Capital

Job Ref:

ServManDbn

Date posted:

Wednesday, April 6, 2022

Location:

Durban, South Africa

Salary:

Negotiable


SUMMARY:
Our busy motor dealer client in Durban is looking to employ an experienced and qualified African Service Manager.

JOB DESCRIPTION:

Our busy motor dealer client in Durban is looking to employ an experienced and qualified African Service Manager.

Core purpose of the role

The core purpose of this position is to manage the service team in order to ensure customer retention and satisfaction in the repair, servicing and maintenance of vehicles while maintaining profit margins. To be successful in the role, you will be an inspiring leader, be target driven and excel at building trusting relationships, both with employees and clients. You will have a strong understanding of customer expectations and will have a passion for customer service.

Key deliverables and outputs
• Reporting to the Dealer Principal, you will:
• Analyse the SA motor market and dealer
operations, ensuring that you take your team
to the top 25% within the industry
• Manage the Service Department’s financial
performance
• Manage service operations to satisfy
customer needs, exceeding customer
expectations
• Manage the vehicle repair order process to
ensure efficiency and effective processes
• Use company & franchise systems &
procedures
• Market the department by developing and
implementing a service department
customer satisfaction and retention plan.
• Recruit and select people against the job
specifications and within the relevant
policies of the Company, using fair, objective criteria.
• Manage the development and performance
of staff.
• Lead the team to develop and maintain
positive working relationships and reach
objectives.
• Embrace the company''s business philosophy
through values based management
principles. Manage the physical resources,
such as tools and equipment.

Internal customers
• All Business units; All support functions;
  Finance

External stakeholders
• Customers; Suppliers; OEM

Overview: Essential individual competencies to be successful in the job

Academic qualifications

Essential:

• A Mechanical Engineering diploma or
  degree will be an advantage

Note:
• Unendorsed driver’s license
Work experience

Essential:

• Three to Five years’ experience in the field in
   a management capacity
• Experience in a commercial environment will
   be an advantage

Knowledge

Essential: Skills

Essential:
• Understanding of, and proven ability to
   achieve financial benchmarks and targets
• Concern for risk management, key control,
  asset management
• Knowledge of Kerridge, CRM systems and
   service process procedures
• Product knowledge
• People management skills
• Decisiveness
• Ability to build relationships
• Ability to network and manage relationships
• Ability to handle stress
• Time management
• Attention to Detail

Personal Attributes

Essential:

• Engaging and persuasive communication
   style
• Professional interpersonal interactions
• Concern for standards and safety
• Strong drive to ensure quality workmanship
• A strong drive to create value for the
  customer
• Proactiveness
• Adherence to policies and procedures
• Assertiveness

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Parts & Service Manager
Location: Durban
Salary:
Senior manager service and Parts - KZN MIDLANDSJob descriptionThe incumbent would be responsible for ensuring maximum efficient operations of workshops including machines, equipmentand spares, through the direction of a technical support team made up of technicians
16 days ago


Service Manager
Location: Pinetown
Salary: 40 000
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership service manager
28 days ago


Customer Service Manager - Durban
Location: Durban
Salary:
29 days ago


Billing Specialist & Customer Service Retention Manager
Location: Durban
Salary: 45000
We are seeking a Billing Specialist & Customer service Retention manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy.This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. Y...
5 days ago


Sales Representative | Luxury Furnishings & Interior Fabrics – Durban
Location: Durban
Salary:
Today


Engineering Customer Relationship Manager
Location: Durban
Salary:
Seeking to employ a skilled mechanical engineer with experience as a customer relationship manager to manage a portfolio of existing customer accounts
1 day ago


General Manager l Premium Grill & Hospitality Venue | Durban
Location: Durban
Salary: Negotiable depending on experience
A leading Durban restaurant, celebrated for its open-flame grilling
1 day ago


Retail Branch Manager
Location: Glenwood
Salary: R260 000.00 per annum (ctc) - negotiable
A JSE-listed retail group with a strong market presence is looking for a high-performing Retail Branch manager to lead its Glenwood branch. This role offers the opportunity to run the branch as a business, driving sales, profitability, and service excellence while developing and motivating a committed retail team.
4 days ago


Contracts Manager
Location: Durban
Salary:
4 days ago


Key Account Manager and New Sales
Location: Durban
Salary:
MASA Outsourcing, a leading national staffing and labour solutions powerhouse, is seeking a dynamic and experienced Key Account manager and New Sales expert. The successful incumbent will be responsible for retaining and growing existing client relationships while actively generating new labour outsourcing business. This role will drive sales performance, increase market share, and ensure service ...
4 days ago


Create a free job alert for Service Manager in Durban

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions