Service Manager

Our busy vehicle dealership client based in Ekurhuleni is looking to employ a highly technically inclined, and customer service driven EE Service Manager with experience in the Japanese Brand.

 Job Description

Reporting to the Dealer Principal, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards.

Specific Role Responsibilities
• Exceed all targets and labour sale objectives through efficient workshop operations.
• Ensure efficient equipment control, assets control and fluent administration processes.

• Ensure the highest level of customer satisfaction and retention.
• Lead and manage service team.
• Create and Leverage Collaborative Partnerships.
• Ensure compliance with the Original Equipment Manufacturer and Distributor policies as well as industry guidelines.
• Achieve industry leading standards of customer care, process efficiency and cost control.

Qualifications and Experience
• Motor industry and Workshop management knowledge.
• People management.
• Business, Sales and Service Process knowledge.
• Professional & Technical Expertise in Vehicle Service & Repair Management.
• Min 10 years’ experience in automotive industry as Service Manager.
• Recognised Motor Trade plus N6 or Technical Diploma.
• Recognised Management Diploma or Certificate.
• Industry related qualification (or working towards).
• Service Manager Qualification will be an advantage.

Minimum Qualifications:
• Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level

Skills and Personal Attributes
• Proven track record in managing people and working on OEM software systems.
• Computer skills, preferably MS work processing, Kerridge and preferable OEM operating systems.
• Initiative / Perseverance.
• Adaptability / Decisiveness.
• Interpersonal skills.
• Valuing servicing and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking.