Service Desk Team Leader/ Support Engineer (L3) (JB999)

Recruiter:

HR Genie

Job Ref:

JB999

Date posted:

Saturday, August 14, 2021

Location:

Sandton, South Africa

Salary:

R20k - 25k per month

SUMMARY:
Service Desk Team Leader/ Support Engineer (L3) (JB999) R20 000 - R25 000 CTC per Month JHB No

POSITION INFO:

Service Desk Team Leader/ Support Engineer (L3) (JB999)

R20 000 – R25 000 CTC per Month

JHB North

Experienced Team Leader with strong technical (Cyber Security) capabilities required to manage all aspects of the service desk.

Responsibilities:

Set an example by maintaining KPI and performance benchmarks with regards to incidents

Ensure that problems and solutions are properly recorded and documented

Accurately determine priorities in the handling of incoming incidents in accordance with the SOP

Coach and support SD engineers, assesses and records their performance and supports them in

their personal development

Day-to-day management of the Service Desk team

Manage the workflow of all service requests

Requirements:

Relevant IT certification/ Diploma/ Degree

3 + years’ Service Desk experience within the IT industry

1 + years’ supervisory/ management experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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