Service Desk Supervisor

 

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Super..

Date posted:

Wednesday, June 15, 2022

Location:

Pretoria, South Africa

Salary:

Negotiable


SUMMARY:
Service Desk Supervisor

JOB DESCRIPTION:

Service Desk Supervisor

Oversee the daily management of the service desk

• Ensure the effective alignment in the implementation of project initiatives

• Ensures the Service Desk System compliance in the division

• Administer user support and customer service and satisfaction as well as being present and visible in the Service Desk and available to users requiring technical assistance

• Respond to questions from users with technology problems and assist in person on incident and problem management where necessary

• Learn fundamental operations of commonly used software, hardware, and other equipment

• Follow standard Service Desk operating procedures; accurately ensure that the team log all Service Desk contacts using the Service Desk System

• Maintain reasonable discipline and good behavior in the Service Desk

• Attend to other duties as assigned by the Service Desk Manager

• Maintain formal procedures for consistency and increased productivity in the Service Desk

• Support the implementation of methodologies to improve first call resolution, monitor customer perceptions, and build strong internal relationships

Education

• A Bachelor’s degree / National Diploma or equivalent qualification in ICT

• Minimum 4 years’ experience

• Microsoft Certified Desktop Support Technician (MCDST) or similar qualification

• A+ certification

• ITIL Certification

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

IT Support Engineer - Field & Service Desk
Location: Johannesburg
Salary: 28 000 Monthly
Role: IT Support Engineer - Field & service deskLocation: Fourways, JohannesburgA leading MSP requires a IT Support Engineer to join their fabulous team. The ideal candidate will be a proactive problem-solver with in-depth knowledge of Windows systems, networking and ideally have cloud exposure (MS Azure).  Your role will include supporting clients in Pretoria for 2-days a week and you wi...
5 days ago


Service Desk Analyst (L1)
Location: Johannesburg
Salary: R25,000 – R32,000 per month
The service desk Analyst (L1) will provide first-line technical support to end-users across a range of IT environments.
28 days ago


Service Desk Analyst (L2)
Location: Johannesburg
Salary: R32,000 – R40,000 per month
Our client is looking for an experienced and technically capable service desk Analyst (L2) to join their IT support team
28 days ago


Service Desk Agent I
Location: Midrand
Salary:
42 days ago


Voice Infrastructure & CCaaS Engineer
Location: Johannesburg
Salary: 40 000 Monthly
Voice & CCaaS Engineer | Johannesburg | PermanentLocation: Illovo, Sandton (4 days in office, 1 day remote)Type: Permanent, Full TimeAbout Our ClientWe are recruiting on behalf of a well-established South African telecommunications and IT solutions provider, delivering services across voice, networking, security, collaboration, and infrastructure. This is a business that invests in best-of-bre...
1 day ago


Dispatch Manager (FMCG)
Location: Pretoria North
Salary:
5 days ago


360 Recruitment Consultant – Healthcare
Location: South Africa
Salary: R30,000 – R45,000 per month
This is a true 360 recruitment role with full responsibility for both business development and candidate delivery.
5 days ago


IT Business Support Agent PTA - June 2026
Location: Pretoria
Salary:
Our client in Pretoria is hiring a Business Support Agent. 
6 days ago


Senior Recruitment Consultant / Business Developer (Remote to Office)
Location: Johannesburg
Salary: Monthly
Gauteng - Are you a proven recruitment performer ready to step out of a warm seat and build a high-performing desk with real backing? This is your opportunity to establish a premium recruitment footprint in Johannesburg and fast-track your path to branch leadership.
7 days ago


IT Manager - Onsite - JHB
Location: Johannesburg
Salary:
7 days ago


Create a free job alert for Service Desk Supervisor in Pretoria

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions