Service Desk Supervisor

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Super..

Date posted:

Wednesday, June 15, 2022

Location:

Pretoria, South Africa

Salary:

Negotiable

SUMMARY:
Service Desk Supervisor

JOB DESCRIPTION:

Service Desk Supervisor

Oversee the daily management of the service desk

• Ensure the effective alignment in the implementation of project initiatives

• Ensures the Service Desk System compliance in the division

• Administer user support and customer service and satisfaction as well as being present and visible in the Service Desk and available to users requiring technical assistance

• Respond to questions from users with technology problems and assist in person on incident and problem management where necessary

• Learn fundamental operations of commonly used software, hardware, and other equipment

• Follow standard Service Desk operating procedures; accurately ensure that the team log all Service Desk contacts using the Service Desk System

• Maintain reasonable discipline and good behavior in the Service Desk

• Attend to other duties as assigned by the Service Desk Manager

• Maintain formal procedures for consistency and increased productivity in the Service Desk

• Support the implementation of methodologies to improve first call resolution, monitor customer perceptions, and build strong internal relationships

Education

• A Bachelor’s degree / National Diploma or equivalent qualification in ICT

• Minimum 4 years’ experience

• Microsoft Certified Desktop Support Technician (MCDST) or similar qualification

• A+ certification

• ITIL Certification

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Coordinator
Location: Johannesburg
Salary: Annually
Seeking a service desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.
7 days ago

Service Desk Coordinator
Location: Johannesburg
Salary:
Seeking a service desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.
17 days ago

Hospitality Industry Opportunities
Location: Pretoria
Salary:
ALL AREAS IN SOUTH AFRICA
17 days ago

DENTAL RECEPTIONIST | RANDBURG, JHB
Location: Randburg
Salary:
1 day ago

DENTAL PRACTICE MANAGER | RANDBURG, JHB
Location: Randburg
Salary:
1 day ago

Software Support Technican
Location: Johannesburg
Salary:
A leading industrial technology and software solutions company is seeking an experienced Software Implementation and Support Technician to join its software team based in Gauteng. This role is ideal for a technically strong, customer-focused professional who enjoys problem-solving, working with databases, and supporting software deployments across multiple sites, locally and internationally.
3 days ago

Help Desk Agent X 2
Location: Pretoria
Salary: R10 000
Our client is seeking a proactive and customer-focused Help desk Agent to join their team. This role is ideal for someone with at least 1+ year of experience in a support environment and an interest in IT.
7 days ago

Lead Receptionist
Location: Sandton
Salary: 20000
A client of ours within the Health/Medical sector is looking for a Senior Medical Lead Receptionist to join their team
7 days ago

MEDICAL RECEPTIONIST | THE WILGERS, PRETORIA
Location: Pretoria
Salary:
8 days ago

Intermediate IT Support Technician
Location: Pretoria
Salary:
We are seeking an experienced Intermediate IT Support Technician to deliver reliable first- and second-line technical support across a diverse client environment. This role requires a hands-on, solutions-driven professional who can work independently while collaborating effectively within a service team. The successful candidate will play a key role in maintaining systems, resolving incidents, and...
14 days ago

Service Desk Supervisor

Similar jobs you might be interested in:

Create a free job alert for Service Desk Supervisor in Pretoria

Jobseekers

Recruiter

General