Service Desk Supervisor

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Super..

Date posted:

Wednesday, June 15, 2022

Location:

Pretoria, South Africa

Salary:

Negotiable

SUMMARY:
Service Desk Supervisor

JOB DESCRIPTION:

Service Desk Supervisor

Oversee the daily management of the service desk

• Ensure the effective alignment in the implementation of project initiatives

• Ensures the Service Desk System compliance in the division

• Administer user support and customer service and satisfaction as well as being present and visible in the Service Desk and available to users requiring technical assistance

• Respond to questions from users with technology problems and assist in person on incident and problem management where necessary

• Learn fundamental operations of commonly used software, hardware, and other equipment

• Follow standard Service Desk operating procedures; accurately ensure that the team log all Service Desk contacts using the Service Desk System

• Maintain reasonable discipline and good behavior in the Service Desk

• Attend to other duties as assigned by the Service Desk Manager

• Maintain formal procedures for consistency and increased productivity in the Service Desk

• Support the implementation of methodologies to improve first call resolution, monitor customer perceptions, and build strong internal relationships

Education

• A Bachelor’s degree / National Diploma or equivalent qualification in ICT

• Minimum 4 years’ experience

• Microsoft Certified Desktop Support Technician (MCDST) or similar qualification

• A+ certification

• ITIL Certification

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Supervisor
Location: Johannesburg
Salary: Neg
service desk supervisor
40 days ago

Service Desk Agent
Location: Johannesburg
Salary:
7 days ago

IT Service Desk Technician (Audio and Visual)
Location: Johannesburg
Salary:
Managed Talent Solutions's client is looking for a service desk Technician with +5 years experience in AV diagnosing and resolving basic technical issues on live sound equipment, live stream devices (OBS Studios, Restream, Zoom, or MS Teams and A/V programs). Must have experience in using digital/ analog audio mixing software for video and sound editing and various digital signage solutions.
27 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The service desk Lead is responsible for overseeing the daily operations of the IT service desk team
78 days ago

ERP System Software Assistant
Location: Johannesburg
Salary:
We are seeking an ERP System Software Assistant for our client in the Automotive Industry in Johannesburg.
3 days ago

Service Manager
Location: Johannesburg
Salary: 800 000 Annually
Are you an experienced service Manager with strong leadership and IT operations expertise? Join a dynamic team and lead the Command Centre to ensure high availability, resilience, and operational excellence for critical payment systems!
6 days ago

Client Contact Centre Team Lead
Location: Midrand
Salary:
PURPOSE:The purpose of this role is to support the delivery of effective and efficient iSC Team services according to the agreed contracts with clients by performing SLA, KPI, task and resource management activities on an operational level.This role is in a shifted environment; the successful candidate should be willing to work on a 7-day shiftedschedule.
6 days ago

Help Desk Technician
Location: Johannesburg
Salary: Hourly
Brief Description:Are you a dedicated Help desk Technician with strong troubleshooting skills and a passion for customer support?If you enjoy helping users, resolving technical issues, and ensuring smooth IT operations — this is your opportunity to join dynamic support teams and continue growing your IT career.
6 days ago

Recruitment Consultant
Location: Pretoria
Salary:
Tech talent. Fast pace. Real rewards.
8 days ago

IT Specialist
Location: Pretoria
Salary:
8 days ago

Service Desk Supervisor

Similar jobs you might be interested in:

Create a free job alert for Service Desk Supervisor in Pretoria

Jobseekers

Recruiter

General