Service Desk Agent - Mandarin / Italian / German (Contract)

Recruiter:

Cortez Executive Search (Pty) Ltd

Job Ref:

ECSDAks22/11/28

Date posted:

Tuesday, November 29, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Service Desk Agent - Mandarin / Italian / German (Contract)

JOB DESCRIPTION:

Service Desk Agent Mandarin, Italian, German (Contract)

4 x Mandarin Service Desk Agents
4 x Italian Service Desk Agents
4 x German Service Desk Agents

CONTRACT BASIS
- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed
- Ensure that all calls are logged within ITSM tool as per the required operational processes
- Assist team with work overload as and when required and ensure general administration work is up to date
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner
- Follow appropriate escalation procedures as and when required
- Ensure adherence to respective client specific Operational Manuals
- Good, professional telephone etiquette
- 1-2 Years'' experience in an IT Service Desk environment
- 1-2 Years'' Customer Service experience
- 1-2 Years'' experience in First Call Resolution
A+, N+ or Higher (Essential)
ITIL v3 or ITIL 4 (Preferred)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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