Service Desk Agent ( Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002070/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa

Salary:

market related

SUMMARY:
Our client based in Pretoria is looking for a Service Desk Agent with Minimum 2 years ICT experience

JOB DESCRIPTION:

Qualifications

Diploma or equivalent qualification in ICT
Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
A+ certification ( No expired certification will be accepted)

Duties

Logging all relevant incident/service request detail on the call tracking system
Providing first-level support through taking calls
Handling the resulting incidents or service requests using the incident
Reporting and request fulfilment processes
Allocating categorisation and prioritisation codes
Providing first-line investigation and diagnosis
Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
Follow up on customer satisfaction
Conduct customer satisfaction surveys

NB: Only candidates who meet he above requirements will be contacted.

Closing date 08 July 2022

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Service Desk Coordinator
Location: Johannesburg
Salary: Annually
Seeking a service desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.
7 days ago

Service Desk Coordinator
Location: Johannesburg
Salary:
Seeking a service desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.
17 days ago

Hospitality Industry Opportunities
Location: Pretoria
Salary:
ALL AREAS IN SOUTH AFRICA
17 days ago

DENTAL RECEPTIONIST | RANDBURG, JHB
Location: Randburg
Salary:
1 day ago

DENTAL PRACTICE MANAGER | RANDBURG, JHB
Location: Randburg
Salary:
1 day ago

Software Support Technican
Location: Johannesburg
Salary:
A leading industrial technology and software solutions company is seeking an experienced Software Implementation and Support Technician to join its software team based in Gauteng. This role is ideal for a technically strong, customer-focused professional who enjoys problem-solving, working with databases, and supporting software deployments across multiple sites, locally and internationally.
3 days ago

Help Desk Agent X 2
Location: Pretoria
Salary: R10 000
Our client is seeking a proactive and customer-focused Help desk agent to join their team. This role is ideal for someone with at least 1+ year of experience in a support environment and an interest in IT.
7 days ago

Lead Receptionist
Location: Sandton
Salary: 20000
A client of ours within the Health/Medical sector is looking for a Senior Medical Lead Receptionist to join their team
7 days ago

MEDICAL RECEPTIONIST | THE WILGERS, PRETORIA
Location: Pretoria
Salary:
8 days ago

Intermediate IT Support Technician
Location: Pretoria
Salary:
We are seeking an experienced Intermediate IT Support Technician to deliver reliable first- and second-line technical support across a diverse client environment. This role requires a hands-on, solutions-driven professional who can work independently while collaborating effectively within a service team. The successful candidate will play a key role in maintaining systems, resolving incidents, and...
14 days ago

Service Desk Agent ( Client Based)

Similar jobs you might be interested in:

Create a free job alert for Service Desk Agent ( Client Based) in Pretoria

Jobseekers

Recruiter

General