Service Desk Agent ( Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002070/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa

Salary:

market related

SUMMARY:
Our client based in Pretoria is looking for a Service Desk Agent with Minimum 2 years ICT experience

JOB DESCRIPTION:

Qualifications

Diploma or equivalent qualification in ICT
Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
A+ certification ( No expired certification will be accepted)

Duties

Logging all relevant incident/service request detail on the call tracking system
Providing first-level support through taking calls
Handling the resulting incidents or service requests using the incident
Reporting and request fulfilment processes
Allocating categorisation and prioritisation codes
Providing first-line investigation and diagnosis
Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
Follow up on customer satisfaction
Conduct customer satisfaction surveys

NB: Only candidates who meet he above requirements will be contacted.

Closing date 08 July 2022

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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