Service Desk Agent ( Client Based)

 

Recruiter:

Nambiti Technologies

Job Ref:

JHB002070/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa

Salary:

market related


SUMMARY:
Our client based in Pretoria is looking for a Service Desk Agent with Minimum 2 years ICT experience

JOB DESCRIPTION:

 Qualifications 
  • Diploma or equivalent qualification in ICT
  • Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
  • A+ certification ( No expired certification will be accepted)  
Duties 
  • Logging all relevant incident/service request detail on the call tracking system
  • Providing first-level support through taking calls
  • Handling the resulting incidents or service requests using the incident
  • Reporting and request fulfilment processes
  • Allocating categorisation and prioritisation codes
  • Providing first-line investigation and diagnosis
  • Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
  • Follow up on customer satisfaction
  • Conduct customer satisfaction surveys


NB: Only candidates who meet he above requirements will be contacted.

Closing date 08 July 2022

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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