Service Desk Agent

 

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Agent

Date posted:

Tuesday, February 8, 2022

Location:

CapeTown, South Africa

Salary:

negotiable


SUMMARY:
Service Desk Agent

JOB DESCRIPTION:

  • 3years customer service experience or 2 year call centre experience
  • Ability to work shifts within a 24/7 environment.
  • Credit and Criminal Clear
  • Completed Matric or Equivalent Qualification
  • A+ and N+ qualification

Minimum Skills Required:

  • Excellent Computer Skills
  • Excellent command of English language is essential.
  • Excellent written skill and email etiquette.
  • Excellent listening skills
  • Problem solving skills.
  • Attention to detail.
  • Organizational skills
  • Customer centric orientated

Key Responsibilities :

  • Respond to all incoming calls within the agreed service level
  • Receiving, validates and logs client requests and capture the detail of the request
  • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
  • Deliver a professional and efficient (first) interface s
  • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

IT Service Desk Engineer
Location: Cape Town
Salary: Annually
JOB TYPE & HOURS: Permanent / Full Time, Monday to Friday – 8.00AM to 6:00PM UK (typically).  Must be remote ready with stable Wi-Fi and laptop.Job Description: Our UK client is seeking an experienced service desk Engineer to join its ever-growing technical team.  The successful candidate will be responsible for providing first-line support to our Managed service customers. This includes tr...
10 days ago


Service Desk Analyst (ITIL Foundation, ITSM, HEAT) (CPT Onsite)
Location: Cape Town
Salary:
78 days ago


Security Operations Centre (SOC) Engineer
Location: Cape Town
Salary: Annually
The SOC Engineer is responsible for security monitoring, incident triage and after-hours first-line service delivery for the company managed service clients. The role combines security operations with managed service delivery, ensuring that security events and technical issues are identified, assessed, documented, progressed and escalated appropriately. The SOC Engineer operates as part ...
Today


Recruitment Consultant
Location: Cape Town
Salary: 220 000
Do you have a knack for building relationships, closing deals, and matching top talent with exciting career opportunities? If you're ambitious, target-driven, and ready to make an impact, we want YOU on our team!At Communicate Recruitment, we're passionate about connecting exceptional talent with outstanding opportunities. Our success is built on strong relationships, industry expertise, and ...
3 days ago


Receptionist and Sales Support Administrator – Woodstock, CPT
Location: Woodstock
Salary:
Are you a people-focused professional with excellent organisational skills and a passion for delivering great customer service?Our client in Woodstock, Cape Town, is looking for a Receptionist and Sales Support Administrator to manage the front desk, assist customers, support the sales team, and handle day-to-day administration.
4 days ago


Systems Engineer (Core Infrastructure) (Level 2) (CH1264)
Location: Stellenbosch
Salary:
4 days ago


Receptionist - Plattekloof
Location: Plattekloof
Salary: R0 per month
Responsible for greeting members and delivering exceptional customer service assistance
8 days ago


Night Receptionist
Location: Cape Town
Salary:
10 days ago


Financial Planning Partner Assistant (12-month Fixed-term Contract)
Location: Cape Town
Salary: Monthly
Our Client, a leader in the Financial services space; is seeking to employ a Financial Planning Partner Assistant to their team based in Constantia, Cape Town.Please note that this is a 12 - Month Fixed Term Contract.
10 days ago


Helpdesk Manager
Location: Cape Town
Salary:
A leading digital company based in Somerset West, Cape Town, is looking for an experienced Helpdesk Manager to lead its technical support team.This is an exciting opportunity for a hands-on leader who is passionate about delivering exceptional customer support, driving team performance, and ensuring service excellence through effective leadership, process improvement, and KPI management.
15 days ago


Create a free job alert for Service Desk Agent in CapeTown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions