Service Desk Agent

 

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Agent

Date posted:

Tuesday, February 8, 2022

Location:

CapeTown, South Africa

Salary:

negotiable


SUMMARY:
Service Desk Agent

JOB DESCRIPTION:

  • 3years customer service experience or 2 year call centre experience
  • Ability to work shifts within a 24/7 environment.
  • Credit and Criminal Clear
  • Completed Matric or Equivalent Qualification
  • A+ and N+ qualification

Minimum Skills Required:

  • Excellent Computer Skills
  • Excellent command of English language is essential.
  • Excellent written skill and email etiquette.
  • Excellent listening skills
  • Problem solving skills.
  • Attention to detail.
  • Organizational skills
  • Customer centric orientated

Key Responsibilities :

  • Respond to all incoming calls within the agreed service level
  • Receiving, validates and logs client requests and capture the detail of the request
  • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
  • Deliver a professional and efficient (first) interface s
  • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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