Service Desk Agent

 

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

Service Desk Agent

Date posted:

Tuesday, February 8, 2022

Location:

CapeTown, South Africa

Salary:

negotiable


SUMMARY:
Service Desk Agent

JOB DESCRIPTION:

  • 3years customer service experience or 2 year call centre experience
  • Ability to work shifts within a 24/7 environment.
  • Credit and Criminal Clear
  • Completed Matric or Equivalent Qualification
  • A+ and N+ qualification

Minimum Skills Required:

  • Excellent Computer Skills
  • Excellent command of English language is essential.
  • Excellent written skill and email etiquette.
  • Excellent listening skills
  • Problem solving skills.
  • Attention to detail.
  • Organizational skills
  • Customer centric orientated

Key Responsibilities :

  • Respond to all incoming calls within the agreed service level
  • Receiving, validates and logs client requests and capture the detail of the request
  • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
  • Deliver a professional and efficient (first) interface s
  • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.

 

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