Service Desk Agent

• 3years customer service experience or 2 year call centre experience
• Ability to work shifts within a 24/7 environment.
• Credit and Criminal Clear
• Completed Matric or Equivalent Qualification
• A+ and N+ qualification

Minimum Skills Required:

• Excellent Computer Skills
• Excellent command of English language is essential.
• Excellent written skill and email etiquette.
• Excellent listening skills
• Problem solving skills.
• Attention to detail.
• Organizational skills
• Customer centric orientated

Key Responsibilities :

• Respond to all incoming calls within the agreed service level
• Receiving, validates and logs client requests and capture the detail of the request
• Respond to e-mail, web, fax and monitoring calls that are logged onto the system
• Deliver a professional and efficient (first) interface s
• Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.