Service Desk Agent

Recruiter:

Communicate Recruitment

Job Ref:

CTI006898/GC

Date posted:

Thursday, August 20, 2026

Location:

Cape Town, South Africa

Salary:

120 000 Annually

SUMMARY:
Ready to take your career above the clouds? My client is looking for a customer-focused Service Desk Agent who thrives in a fast-paced environment and enjoys helping users navigate their IT challenges. If you have strong communication skills, excellent attention to detail, and a passion for service delivery, this opportunity could be your next flight path

POSITION INFO:

Job Description:

As a Service Desk Agent, you will be the first point of contact for IT-related incidents and service requests, ensuring users receive professional and efficient support. You will manage support tickets, troubleshoot common technical issues, and work closely with internal teams and external service providers to keep operations running smoothly. Every day will involve helping users, maintaining accurate records, and ensuring all requests are resolved within agreed service levels while delivering a first-class customer experience.

Skills & Experience:

Fluent in English and Afrikaans (written and spoken)
Strong customer service orientation
Excellent verbal and written communication skills
Basic computer literacy, including Microsoft Office
Strong organisational and administrative skills
Ability to work under pressure in a fast-paced environment
Strong attention to detail
Ability to manage multiple tasks and priorities effectively
Customer-focused mindset with a problem-solving approach
Reliable, trustworthy, and professional
Experience logging and managing service desk tickets advantageous
Ability to work effectively with internal stakeholders and third-party vendors

Qualification:

Grade 12 / Matric
Relevant IT qualification or certification
Previous customer service, helpdesk, or service desk experience beneficial
Experience within an IT support environment advantageous
Proficiency in Microsoft Office applications

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