Service Desk Agent

SUMMARY:
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POSITION INFO:

Service Desk Agents are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these consultants address issues, provide support, and offer information, as needed, to keep customers satisfied and retain business. Agents will handle mostly Inbound Software support, with outbound calls being feedback and follow up related. Agents will support web based, current app modules and all IT related functions within TSAM environment.

What you’ll do:

Customer

• Optimal service level
• Shift work required
• Exceptional customer satisfaction levels
• First call resolution approach

Learning, Growth and Innovation

• Willing to accept new responsibilities, acquire and demonstrate relevant new knowledge.

Your expertise:

• 2 – 3 years Call Centre experience in support role
• Strong Admin skills
• OEM or dealer experience
• Fluent in English
• IT Support and / or A+ certification preferable

• The following is required for this position: -

Qualifications required:

• GR 12 (Matric)
• IT Support and / or A+ certification preferable