Service Coodinator

 

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001409/CR

Date posted:

Monday, August 1, 2022

Location:

Benoni, South Africa

Salary:

250 000 Annually


SUMMARY:
Internationally recognised client is seeking a Service Coordinator (Trucks) for their Branch based in Benoni. This individual will be responsible ensuring that all parts, consumables, and labour for vehicle repairs and maintenance is charged out to the correct customer, at accurate prices and quantities. In addition will be expected to provide regular customer feedback, on the status of the vehicle, whilst it is being attended to.

JOB DESCRIPTION:

Minimum requirements:
  • Grade 12.
  • A diploma or course in office administration or a related qualification will be an advantage.
  • Knowledge of truck parts.
  • A minimum two years’ experience in a vehicle workshop's administrative environment.
  • Computer literacy essential - Excel (Advanced).
  • Experience in workshop job costing.
  • Experience in Automate Evolve.
Key Competencies:
  • Communication – Ability to work with people at different levels within the organization.
  • Problem solving – Ability to solve problems without supervision.
  • Must be able to work without supervision.
  • Must be able to work under pressure.
  • Team development.
Responsibilities include but are not limited to:
  • Ensure Customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction
  • Provide customer feedback on vehicle repair/ maintenance status.
  • Apply workshop policies and procedures in the scope of work and ensure it is adhered to.
  • Manage a customer database with activity for billing and administrating job cards from R1500.00 - R500 000.00 in costs and complexity.
  • Upsell parts and service and positively contribute to the profitability of Workshop.
  • Accurate and effectively supplying quotes
  • Effective and accurate time keeping of all workshop activities and accurate closing of Job costing for each activity.
  • Correct and timeous job opening and closing, and exercise strict Work in progress (WIP) management.
  • Submitting of wages weekly to payroll
  • Manage petty cash and banking of monies timeously
  • Process credit notes required for parts sales and repairs for service and /or repair related contracts.
  • Obtain credit note application with supporting documentation from the relevant salesman,
  • Review the credit note application and if in line with finance requirements for allowable credit note processing.
  • Submit to delegated Finance Managers for approval.
  • Process credit notes upon receipt from Finance Manager's approval,
  • Perform weekly and monthly recons on all credit notes processed to credit note approvals received form finance.
  • File all credit notes processed with supporting approval documents for finance audits and external audit.
  • Planning and booking workshop scheduling.
  • Update maintenance & service schedules:
  • Daily update and manage the customer service centre,
  • Daily update and manage all customer databases ensuring all accurate customer history is reflected for service and maintenance activities. (Include all communications on customer history including declined activities, customer agreements etc).
  • Liaise with suppliers regarding purchase requirements as deemed necessary.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Service Manager / Sales Representative
Location: Sandton
Salary: Negotiable Monthly
New Vacancy!! Our client in the Manufacturing Sector is looking to employ a service Manager/Sales Representative to join their team in Johannesburg (Sandton).
1 day ago


Service and Maintenance Co-Ordinator
Location: Kempton Park
Salary: 15 000 Monthly
service and Maintenance Co-Ordinator
1 day ago


Service Administrator
Location: Kempton Park
Salary: R20 000 CTC per month
My client in Spartan is looking for a service Administrator to join their team.
2 days ago


FIELD SERVICE ELECTRICIAN (HEIDELBERG, GAUTENG)
Location: Johannesburg
Salary:
We are seeking a skilled and self-motivated Field service Electrician to provide on-site electrical and mechanical services. The role involves installation, maintenance, repair, and troubleshooting of equipment at customer sites, with a focus on preventive maintenance and technical support.
2 days ago


Service Delivery Manager
Location: Johannesburg
Salary: 40 000 Monthly
Role: service Delivery ManagerLocation: Fourways, Johannesburg Our client is a successful ICT company who offer next generation Voice and Data solutions and services to corporate and SME clients throughout Africa. They are looking for a service Delivery Manager to join their dynamic team, a customer-centric professional who shares their passion for technology and service delivery.  This ...
2 days ago


Service Network Tracking Specialist
Location: Chloorkop, Gauteng
Salary: To be discussed
Tracking Specialist
2 days ago


Field Service/Sales Technician
Location: Johannesburg
Salary:
A large company servicing the mining industry has an opportunity for a Technical Sales/service Technician with experience in this industry. Deal with decision makers, cross-sell products and give technical advise and support to clients.
2 days ago


Field Service Electrician
Location: Johannesburg
Salary:
Field service ElectricianLocation: Heidelburg, GautengSeniority Level: Mid-Career (2 - 4 yrs exp)
2 days ago


Field Service Technician
Location: Heidelberg
Salary:
2 days ago


Service & Maintenance Manager – HVAC / Renewable Energy / Construction – East Rand
Location: East Rand
Salary: R35K - R55K
service & Maintenance Manager – HVAC / Renewable Energy / Construction – East Rand
2 days ago


Create a free job alert for Service Coodinator in Benoni

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions