Service Coodinator

 

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001409/CR

Date posted:

Monday, August 1, 2022

Location:

Benoni, South Africa

Salary:

250 000 Annually


SUMMARY:
Internationally recognised client is seeking a Service Coordinator (Trucks) for their Branch based in Benoni. This individual will be responsible ensuring that all parts, consumables, and labour for vehicle repairs and maintenance is charged out to the correct customer, at accurate prices and quantities. In addition will be expected to provide regular customer feedback, on the status of the vehicle, whilst it is being attended to.

JOB DESCRIPTION:

Minimum requirements:
  • Grade 12.
  • A diploma or course in office administration or a related qualification will be an advantage.
  • Knowledge of truck parts.
  • A minimum two years’ experience in a vehicle workshop's administrative environment.
  • Computer literacy essential - Excel (Advanced).
  • Experience in workshop job costing.
  • Experience in Automate Evolve.
Key Competencies:
  • Communication – Ability to work with people at different levels within the organization.
  • Problem solving – Ability to solve problems without supervision.
  • Must be able to work without supervision.
  • Must be able to work under pressure.
  • Team development.
Responsibilities include but are not limited to:
  • Ensure Customer satisfaction on all service and/or repair related issues through courteous and polite customer interaction
  • Provide customer feedback on vehicle repair/ maintenance status.
  • Apply workshop policies and procedures in the scope of work and ensure it is adhered to.
  • Manage a customer database with activity for billing and administrating job cards from R1500.00 - R500 000.00 in costs and complexity.
  • Upsell parts and service and positively contribute to the profitability of Workshop.
  • Accurate and effectively supplying quotes
  • Effective and accurate time keeping of all workshop activities and accurate closing of Job costing for each activity.
  • Correct and timeous job opening and closing, and exercise strict Work in progress (WIP) management.
  • Submitting of wages weekly to payroll
  • Manage petty cash and banking of monies timeously
  • Process credit notes required for parts sales and repairs for service and /or repair related contracts.
  • Obtain credit note application with supporting documentation from the relevant salesman,
  • Review the credit note application and if in line with finance requirements for allowable credit note processing.
  • Submit to delegated Finance Managers for approval.
  • Process credit notes upon receipt from Finance Manager's approval,
  • Perform weekly and monthly recons on all credit notes processed to credit note approvals received form finance.
  • File all credit notes processed with supporting approval documents for finance audits and external audit.
  • Planning and booking workshop scheduling.
  • Update maintenance & service schedules:
  • Daily update and manage the customer service centre,
  • Daily update and manage all customer databases ensuring all accurate customer history is reflected for service and maintenance activities. (Include all communications on customer history including declined activities, customer agreements etc).
  • Liaise with suppliers regarding purchase requirements as deemed necessary.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Field Service Technician
Location: Johannesburg
Salary:
A well-established engineering and manufacturing organisation is seeking a skilled Field service Technician to join their dynamic team. This role involves on-site technical support, maintenance, and troubleshooting of specialised equipment across various client locations. The successful candidate will play a critical role in ensuring operational efficiency and customer satisfaction.
1 day ago


Field Service Technician (mechanical)
Location: East Rand
Salary: 22000 Monthly
A well-established company in the East rand seeking a skilled and customer-focused Field service Technician (mechanical)
1 day ago


Service Desk Coordinator
Location: Johannesburg
Salary: Annually
Seeking a service Desk Coordinator within IT service management as a defined by the ITIL. The main function will be to support the IT infrastructure in the RUN and/or Build team at a Technician-level.
7 days ago


Customer Service Manager
Location: Johannesburg
Salary: 40000 Monthly
Now find new jobs best matched to your skills!Job Title: Customer service Manager - North riding.Salary: R40,000 to R45,000 + negotiable depending on experience.The OpportunityThis position leads the customer support function for a local South African skincare brand. You will manage a team to protect the reputation of the skin health business. You ensure every consumer receives correct advice on t...
7 days ago


Field Service Technician - JHB Lanseria
Location: Johannesburg
Salary:
7 days ago


Customer Service Specialist
Location: Centurion
Salary: Market Related
An international seed producer is seeking the above to coordinate the entire process of seed availability and sales support, including logistical activities and after-sales support within the subsidiary, in order to ensure that the sales process runs in the most optimal manner and to provide support towards this goal.
8 days ago


Service Centre Manager
Location: Centurion
Salary: 70000
An established technology services organisation is looking for an experienced service Centre Manager to lead and grow its service Centre operations. This role is responsible for managing service delivery, customer interactions, reporting, and equipment repairs in a cost‑effective and efficient manner. The successful candidate will drive profitability, ensure exceptional service standards, and bu...
9 days ago


SERVICE CONTROLLER
Location: Midrand
Salary: 17 000 Monthly
An Office Automation company based in Kyalami/Midrand are currently seeking a service Controller.
9 days ago


FIELD SERVICE REPRESENTATIVE
Location: Johannesburg
Salary: Monthly
FIELD service REPRESENATIVE with experience in a Manufacturing or Industrial environment - Mining OperationsJhb South, Gauteng
9 days ago


Intern: Service Operation Assistant
Location: Johannesburg
Salary: To be discussed
Intern: service Operation Assistant
10 days ago


Create a free job alert for Service Coodinator in Benoni

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions