Service Controller

SUMMARY:
Position based at Glencore mine in Witbank The main purpose of this position is to ensure effective and efficient scheduling timeously of New Installations, Repairs and Re/De-installations by Technicians.

POSITION INFO:

Duties:

• To receive new requests for installations from the New Business and Contracts Department.
• To efficiently schedule all customer requests to ensure that Technicians’ time and knowledge is optimally used.
• To consistently monitor progress of all calls logged and scheduled
• To liaise with control room to test customer vehicles when required.
• Ensure 100% of jobs are allocated to technicians.
• Ensure all internal systems are used to allocate work to technicians.
• Ensure all necessary information is captured and updated on the system.
• To receive calls and or emails from customers requesting repairs and de and re installations of their units.
• To ensure that all information is logged or processed on the in-house systems with a 100% accuracy.
• To check warranties and to follow up on worksheet to ensure accurate invoicing. To complete all office administration efficiently
• To receive customer calls and provide assistance where possible to ensure query resolution.

Requirements:

• Grade 12/Matric
• Minimum 2 years relevant experience
• Computer literate - MS Office

Should you not receive a response within 10 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.