Service Controller

Recruiter:

Daisy Business Solutions

Job Ref:

477448642

Date posted:

Tuesday, March 10, 2026

Location:

Sandton, South Africa

SUMMARY:
-

POSITION INFO:

The successful candidate will be responsible for

Providing internal and external customers with an excellent customer service experience
The efficient and effective logging of customer queries and resolutions thereof

Duties

Follow company procedure, processes and policies
Telephonic first line support [polite, professional and clear]
Logging maintenance calls as per SLAs signed
Logging loan / temps / swaps and assigning stock thereof correctly
Monitoring, quoting and facilitating software renewals
Ensure all client information is correct prior to logging a call
Generating quotes in line with approved pricing
Responding to emails in stipulated time frame and according to Daisy policies
Holding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]
Reporting “system downs” to ISPs and providing feedback and follow ups hourly
Giving accurate feedback to clients and colleagues within the stipulated time frame
Sending invoice packs to the invoicing team at the end of each day
Ensuring calls and emails are correctly assigned and actioned
Checking Job Cards for potential sales leads and upgrades
Checking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]
Selling SLAs
Placing orders with procurement
Logging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETR
Quote follow ups and housekeeping
Loan units – Quoting and following up
Prepare daily open call reports
Prepare weekly quote reports

Education and Work Experience

Matric Certificate
Knowledge of Microsoft Office
Minimum 3 years in a call center supervisor role

Skill Set

Computer literate
Excellent communication skills [both verbal and written]
Proactive, organized and able to multitask
Contributes positively to team and company values, culture, and customer experience

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply

Similar jobs you might be interested in:

SERVICE CONTROLLER
Location: Midrand
Salary: 17 000 Monthly
An Office Automation company based in Kyalami/Midrand are currently seeking a service controller.
9 days ago

Service Controller
Location: Sandton
Salary:
Our client in the North of Johannesburg who provides office equipment is seeking a service controller who will be providing internal and external customers with an excellent customer service experience and will be responsible for the efficient and effective logging of customer queries and resolutions thereofSalary: R10 000 - R20 000 CTC Per Month - Based on Experience
29 days ago

Service Controller
Location: Sandton
Salary:
52 days ago

Financial Accountant
Location: Johannesburg
Salary:
Step into a fast-evolving, essential services environment where finance plays a critical role in supporting patient care, operational efficiency, and regulatory compliance. This is an exciting opportunity to join a well established healthcare organisation, offering exposure to a highly regulated and impactful industry. If you’re looking to elevate your career in a purpose-driven environment,...
2 days ago

Airfreight Controller (Imports, Exports & Cross Trade)
Location: Johannesburg
Salary: 25 000 Monthly
We are seeking an experienced Airfreight controller to join out client's dynamic team. The successful candidate will be responsible for coordinating the full airfreight process from booking through to final delivery, ensuring accuracy, compliance, and excellent client service.
2 days ago

Accounts Receivable / Billing Controller
Location: Johannesburg
Salary:
An established property group is seeking a detail-oriented Accounts Receivable / Billing controller to take ownership of the utility billing and tenant recoveries function across a multi-property portfolio. This role is best suited to an individual with strong experience in meter-based billing, reconciliations, and debtor management within a property environment.
3 days ago

Revenue Controller
Location: Johannesburg
Salary:
Our client, a leading and fast-paced organisation within a highly technical services environment, isn’t just offering a job - it’s offering a role where you can take ownership of critical revenue processes and directly impact cash flow and business performance. Expect a collaborative, detail-driven environment where accuracy, accountability, and strong relationships are key to success.
7 days ago

Revenue Controller
Location: Johannesburg
Salary:
Our client, a leading and fast-paced organisation within a highly technical services environment, isn’t just offering a job - it’s offering a role where you can take ownership of critical revenue processes and directly impact cash flow and business performance. Expect a collaborative, detail-driven environment where accuracy, accountability, and strong relationships are key to success.
7 days ago

Customer Service Specialist
Location: Centurion
Salary: Market Related
An international seed producer is seeking the above to coordinate the entire process of seed availability and sales support, including logistical activities and after-sales support within the subsidiary, in order to ensure that the sales process runs in the most optimal manner and to provide support towards this goal.
8 days ago

Tracking Controller
Location: Benoni
Salary:
10 days ago

Service Controller

Similar jobs you might be interested in:

Jobseekers

Recruiter

General