Service Consultant: Collections

Recruiter:

Tower Group

Job Ref:

JHB004121/AG

Date posted:

Monday, March 15, 2021

Location:

Johannesburg, South Africa

Salary:

20000 Monthly

SUMMARY:
Our client, a leader in the insurance premium collections industry, is looking for a Service Consultant: Collections to be based at their offices in Bryanston

POSITION INFO:

Job Purpose

To provide processing and support for all Collections clients.

Key Performance Areas (job related deliverables and competence required in this role)

Key Performance Area/Job related competency: Client Service

Outputs:

1. Resolve client queries and escalated queries from the team within the SLA

2. Deal with broker’s requests and instruction within expectations

Key Performance Area/ Job related competency: Processing Collections & Payments

Outputs:

1. Process collections and payments in line with legislation and deadlines

2. Train and support clients to use the Web Portal

3. Train and assist brokers with new systems and products.

Key Performance Area/ Job related competency: Relationship Management

Outputs:

1. Build and maintain relationships with brokers and internal clients

2. Work well with all clients, brokers and team members.

Required Qualifications

Matric certificate

Regulatory Examinations (preferable)

Required Experience (relevant or in a similar role)

1 – 2 years working experience preferably in the insurance industry

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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