Customer Support Agent

SUMMARY:
Leading organisation who supply medical equipment across South Africa and into Africa, requires an experienced Customer Support Agent.  This position is based in Midrand.  Please do not apply unless you have medical or pharmaceutical industry experience.

POSITION INFO:
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical Environment is essential

Duties

Attend to sales order for various hospitals or medical practices
Attend to communication and all administration from point of order to final delivery to the customer
Generating quotes
Preparing pro-forma invoices and final invoices
Invoicing Government orders and invoice according to tender pricing
Process sales orders received via emails within our Service Level Agreement of 24 hours
Liaising with customers telephonically and via email
Deal with Sales Reps regarding order queries, requests, new sales orders, back orders, medical kits, delivery arrangements etc.
Releasing backorders, should it be requested
Send invoices for consignment orders received by the customer and the Sales Consultant
Replace medical consignment stock used 
Action movement of medical stock when collection / delivery was arranged
Allocating stock for orders
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out medical kits, if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultant
Checking stock availability for Sales Consultants
Applying transfers 
Removing and Invoicing items from WIP
Replenishment weekly

Strong administrative skills
Strong communication skills