Service Bookings Clerk

Our well known automotive vehicle dealer client based in Tygervalley currently holds a vacancy for an experienced Service Bookings Clerk.

The purpose of the role is to provide prompt and quality service to customers relating to their vehicle bookings, acting as an interface between the technical team, Service Advisors, and the customer to ensure accurate vehicle bookings and quality service is delivered to customers.

The Service Bookings Clerk''s main function is to provide support to the service department, where he/she will handle the bookings of the service.

Specific Role Responsibilities:
Specifications for these positions will be discussed if a candidate is invited for an interview.

Minimum Qualifications and Experience needed:
• Matric
• Computer literate
• Previous experience in dealership mandatory
• Previous experience as a Bookings Clerk mandatory
• Previous experience as a Service Receptionist
• Customer Service Experience is essential
• Technical Experience, advantageous
• Knowledge of dealership policies and procedures is essential.
• Knowledge of competitive motor industry.
• Basic mathematical ability (numeracy)
• Knowledge of relevant operating systems (Drive) would be an advantage.
• Multilingual with languages generally spoken across the area and customer base is necessary.

Skills and Personal Attributes:
• Minimum requirement:
• Highly self-motivated, energetic and able to maintain a positive outlook.
• Ethical
• Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
• A team player
• Reliable
• Results driven and customer orientated

Covid-19 vaccination is an important part of our client''s Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, they encourage vaccinated candidates to apply for the vacant position.