Reservationist

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002049/Lara

Date posted:

Monday, February 2, 2026

Location:

Cape Town, South Africa

SUMMARY:
A portfolio of luxury boutique lodges and retreats in South Africa is looking for an experienced RESERVATIONIST to join their team.

POSITION INFO:
This role is ideally suited to someone with excellent communication skills and proven central reservations experience, with a sales mindset and who is target-driven.

Core Criteria:

Tertiary qualification in Hospitality and Tourism (preferred)
5 years of experience in a central reservations environment
Must be well-versed in booking systems, with a strong preference for Benson experience
Must be computer literate with experience using Microsoft Suite
Excellent communication skills
Must have strong time-management and organisational skills
Sales oriented and target-driven

Core Responsibilities:

Manage end-to-end reservations for a portfolio of luxury boutique lodges and retreats, from initial enquiry to confirmed booking
Handle high volumes of reservations enquiries via email, phone, and online channels with professionalism and efficiency
Utilise the reservations system to accurately create, amend, and maintain bookings and guest profiles
Maximise revenue through upselling, cross-selling, and conversion of enquiries, in line with sales targets and KPIs
Provide clear, accurate information on rates, availability, packages, policies, and lodge offerings
Maintain strong attention to detail to ensure accuracy of guest details, billing, and special requirements
Build rapport with guests and agents to deliver a personalised, luxury booking experience
Liaise closely with lodge teams and internal departments to ensure seamless communication and guest satisfaction
Track, report on, and work towards individual and team sales targets
Manage time effectively to prioritise tasks, meet deadlines, and maintain service standards during peak periods

This is a live-out role.

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