Service Advisor Pinetown

SUMMARY:
Service Advisor
Pinetown
(Previous experience in the truck or commercial vehicle industry is essential.)

POSITION INFO:
Job Summary:
Detail-oriented and customer-focused Service Advisor responsible for managing customer interactions, coordinating workshop operations, and ensuring the efficient servicing and repair of vehicles. Acts as the primary liaison between clients, technicians, and parts departments by preparing estimates, opening job cards, monitoring workflow, and providing regular updates to customers. Ensures accurate documentation, cost control, warranty and service plan verification, and timely invoicing while maintaining high levels of customer satisfaction and adherence to company policies. Strong administrative, communication, and organizational skills are essential to support smooth dealership operations and repeat business.
 
Job Description:

• Greeting customers and assisting with queries
• Opening of Estimates and Job cards for work to be done
• Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival
• Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
• Inform client of campaigns available for their vehicle and upsell hours for campaigns
• Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
• Communicate with parts department to ensure timeous availability of parts
• Obtain various order numbers and issue the go ahead to the Foreman and Technicians
• Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
• Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
• Control the daily workshop workflow sheet. Send out by end of business day
• Control Workshop Efficiency report, hours allocated vs worked
• Control the gate pass book and company policies regarding vehicle movements ie. NO vehicle leave without payment
• Manage and oversee the dealerships workflow and schedule between departments
• Call customers to advise them about service changes or vehicle pick up times
• Maintain positive customer relationships to ensure repeat business
• Adhere to all company policies
• Send payment Proof of Accounts and ensure the debtors is loaded and removed

• Matric certificate
• Relevant training/qualifications as a Service Advisor or similar role
• Code 8 licence
• Minimum 1-2 years’ experience in similar role
• Strong understanding of Automotive technology and the Automotive Industry

• Strong administrative ability and follow up reliability
• Confident and proactive approach- anticipates issues and requirements
• Strong documentation skills
• Excellent customer service skills, interpersonal and communication expertise
• MS Excel, Evolve
• Able to handle 20-25 job cards daily
• Maintain a maximum open WIP of 25 job cards