Service Advisor - Gauteng, Boksburg

SUMMARY:
Automotive Service Advisor - Gauteng, Boksburg
 
#DriveYourCareerForward  - take the wheel in a trusted, RMI & MIWA approved workshop

Our client, a respected RMI and MIWA approved service and repair centre – is looking for a polished, people-focused Service Advisor to be the driving force between workshop and customer.

This is no ordinary workshop floor,  it is a space where professionalism, compliance, and top-tier workmanship set the pace. You will be the front-line contact, managing bookings, guiding customers through their vehicle needs, coordinating with technicians, and ensuring a seamless journey from check-in to handover.
If you know your way around a service desk, thrive in a high-performance environment, and take pride in delivering a smooth, transparent customer experience,  then it is time to step up and take the driver’s seat.

Remuneration
R 15 000 – R 20 000 PM CTC depending on experience plus performance-based Incentive

POSITION INFO:
Duties include
Customer Interaction & Care

• Be the first point of contact – greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer-friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post-service follow-ups to ensure satisfaction and address concerns

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escalate if required

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value-add services

• Collaborate closely with workshop and parts teams
• Assist with daily/weekly reporting on service performance and customer satisfaction

• Minimum 3 years’ Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record
• Clear Criminal record