Service Advisor (Commercial Trucks / Fleet)

SUMMARY:
An opportunity exists for an experienced SERVICE ADVISOR within a busy commercial workshop environment based in the Midvaal Region.

POSITION INFO:

Title: Service Advisor

Area: Midvaal Region (Gauteng)

Industry: Workshop / Commercial

Ref No.: TRG 2462

Salary: Market related TCTC avail/neg + industry benefits - TBC

Start Date: ASAP

Type: Permanent

Special Instructions: Experience in commercial truck dealership or fleet service environment essential

An opportunity exists for an experienced SERVICE ADVISOR within a busy commercial workshop environment based in the Midvaal Region.

• This role requires a candidate with strong technical understanding of commercial trucks and fleet maintenance operations, combined with excellent customer service and workshop coordination skills.
• The successful candidate will act as the key liaison between customers, workshop technicians, and parts departments, ensuring vehicles are diagnosed, repaired and returned to service efficiently within operational timelines.
• Experience working with large commercial vehicle brands or similar heavy-duty vehicle platforms will be highly advantageous.

DUTIES & RESPONSIBILITIES:

• Serve as the primary point of contact for customers bringing vehicles in for servicing, repairs, and inspections
• Open and manage job cards for all service and repair work
• Conduct initial vehicle assessments and accurately record reported faults
• Coordinate communication between customers, workshop technicians, and parts departments
• Provide repair estimates, service recommendations, and cost explanations to clients
• Monitor workshop job progress and ensure vehicles are completed within agreed timelines
• Maintain accurate documentation of service history, repairs and parts usage
• Ensure all warranty claims and service procedures are completed according to manufacturer standards
• Follow up with customers regarding repairs, service updates and vehicle collection
• Assist with workshop scheduling to optimise technician productivity and workflow
• Maintain strong relationships with fleet clients and commercial vehicle operators

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Grade 12 (Matric)
• Minimum 5 years’ experience as a Service Advisor within a commercial truck or heavy vehicle workshop environment
• Proven experience working with Heavy Motor Vehicles (HMW) / Medium Motor Vehicles (MMV)
• Experience with large commercial vehicle brands advantageous
• Strong understanding of commercial vehicle servicing, diagnostics and repair processes
• Excellent customer service and communication skills
• Ability to manage multiple job cards and service workflows simultaneously
• Strong administrative and organisational skills
• Computer literacy and experience with dealership service management systems advantageous
• Ability to work in a fast-paced workshop environment
• Traceable & contactable references
• Local residency in the Midvaal / surrounding Gauteng region preferred
• Submit CV (Word / PDF) to , Ref # (TRG 2462)

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APPLICATION INSTRUCTIONS

• Only applications from suitably experienced candidates who meet the requirements of this vacancy will be considered.
• Interested candidates must submit their updated CV (Word / PDF) via email to , quoting the correct Ref. Number (TRG 2462) in the subject line.

Please attach all relevant supporting documentation, including (where applicable):

• Tertiary and secondary qualifications
• Professional memberships and/or partnerships
• Trade, training, and/or in-house certificates
• Relevant operating, vehicle, hardware, or equipment licences
• Previous employment references with contactable details
• Correspondence will be limited to shortlisted candidates who meet the minimum requirements.
• If you do not receive feedback within three (3) weeks of submitting your application, please consider your application unsuccessful.

The Recruitment Guy (Pty) Ltd South Africa

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