Service Advisor (Automotive)

Recruiter:

Staff Solutions Recruitment

Job Ref:

PE006859/AS

Date posted:

Wednesday, September 16, 2026

Location:

Uitenhage, South Africa

SUMMARY:
Our client in the automotive industry based in Kariega is seeking a Service Advisor to manage the service and repair process from booking to vehicle handover

POSITION INFO:
Key Responsibilities:

Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
Create complete job orders on the DMS using the latest technical, repair and parts information.
Coordinate parts, technicians, tools and equipment to support agreed completion dates.
Obtain customer approval for supplementary work and communicate repair progress or delays.
Verify repair quality through final checks and test drives and initiate corrective work when needed.
Handle complaints professionally and ensure priority follow-up through to completion.
Ensure accurate DISS workshop findings to support field analysis and product concern resolution.
Advise the customer that the dealership will be carrying out quality control follow-up checks and request them to participate if they are called.
Conduct vehicle safety and roadworthiness assessments during repairs, ensuring unsafe vehicles are removed from service, corrective actions are implemented, and customers are kept informed of required repairs and safety concerns.

Minimum Requirements:

National Diploma in relevant Engineering Field, Marketing, Aftersales, or a relevant qualification.
Minimum 3 years' Aftersales experience in a dealership environment.
Completed international certified Service Advisor programme.
Valid Driver’s license

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