Service Advisor

SUMMARY:
Our luxury vehicle dealer client based in Bedfordview currently holds a vacancy for an experienced Service Advisor reporting to the Service Manager.

POSITION INFO:

Our luxury vehicle dealer client based in Bedfordview currently holds a vacancy for an experienced Service Advisor reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Job Descriptions: 

• Coordinating workflow in the service department, between service advisors, foreman and customers. • Updating service customers on all service bookings and progress timeously. • Being a team player, to be able to work all respective stakeholders. • Ensure workshop opening and closing daily and timeously. • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe. • Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe. • Ensuring job cards are signed & compliant as per Brand requirements. • Assisting and timeously advising Technicians on quotes. • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist • Follow up on parts ordered to workshop within a 5-day turnaround time as per MBSA requirements • Book in vehicles with completed relevant information in line with the company Compliance requirements. • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary • Ensure that all vehicles are test driven • Record and report comebacks as per company compliance requirements • Ensure parts are ordered according to the parts ordering system • Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily • Ensure the promotion and adherence to safety standards • Sell accessories and additional work • Prepare quotations to be authorized timeously • Follow up on sales not made (no shows) – rebook to prevent any lost opportunity. • Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions

Qualifications and Experience

• A minimum of 3 years’ Service Advisor experience is essential. • Three years’ Brand experience on products – is highly recommended and will be an added advantage • A minimum of Grade 12. • Clear Criminal Record • Motor industry experience will be an advantage • Must have excellent verbal communication skill • Computer literacy is essential • Certified Service Certification will be an added advantage

NB! This job is now closed. You can apply for other jobs by uploading your CV.