Service Advisor

SUMMARY:
Dealership Service Advisor - Johannesburg North

POSITION INFO:
A fast growing motor vehicle brand is currently looking for a Service Advisor to join their growing team. 

Requirements:

• Reside in the Jhb North OR West Rand of Gauteng 
• Automotive knowledge and experience in the same role
• Drivers license

1. Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
2. Service Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
3. Vehicle Inspection: Performing visual inspections and consulting with technicians to determine the necessary services and provide accurate estimates to customers.
4. Service Recommendations: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. 
5. Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
6. Work Order Management: Tracking the progress of service jobs and updating customers as needed.
7. Quality Assurance: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
8. Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns.
9. Administrative Tasks: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.