Service Advisor

SUMMARY:
Service Advisor - Gauteng - Northern Suburbs

POSITION INFO:

As a Service Advisor, and reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

Responsibilities:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via the phone and face to face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ordering additional stock as required so approved repairs can occur without delay
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Accurately tracking hours available and hours sold in appointment diary

About you:

Highly motivated and with a competitive edge you will enjoy going the extra mile for your customers, and thrive on leading a competitive team.  You will be a problem solver with a passion for leading and developing your staff.  Ideally you will have previous leadership experience within an automotive sales environment, and a track record of exceeding your sales and service targets.

Skills:

• Prior leadership experience in the automotive sector is essential
• Proven track record of leading a team to exceed sales targets
• Ability to evolve and adapt with changing business needs

APPLY NOW!

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