SUMMARY:
Service Advisor - Middelburg, Mpumulanga
POSITION INFO:
Introduction
Our client, a well-established motor dealership, is seeking an experienced and customer-focused
Service Advisor to join their busy service department.
The successful candidate will act as the key point of contact between customers and the workshop, ensuring excellent customer service, efficient service bookings and smooth communication throughout the vehicle servicing and repair process.
Minimum Requirements
- Matric / Grade 12 – essential.
- Minimum 2–3 years' experience as a Service Advisor within a motor dealership.
- Previous experience in a franchised motor dealership will be advantageous.
- Strong understanding of vehicle servicing, maintenance and repair processes.
- Experience with job cards, service quotations, warranty procedures and invoicing.
- Computer literacy and experience with dealership management systems such as Kerridge, Automate or similar.
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Ability to work in a fast-paced workshop environment.
- Valid driver's licence.
Duties & Responsibilities
- Welcome customers and assist with vehicle service and repair bookings.
- Open and accurately complete workshop job cards.
- Discuss customer concerns and vehicle service requirements.
- Liaise with Technicians and the Workshop Manager regarding vehicle diagnostics, repairs and service progress.
- Prepare service quotations and obtain customer authorisation for additional repairs.
- Keep customers informed of repair progress, costs and expected completion times.
- Explain completed repairs, maintenance work and invoices to customers.
- Coordinate vehicle collections and ensure a professional handover process.
- Follow up with customers regarding service satisfaction and outstanding enquiries.
- Assist with warranty claims and ensure compliance with manufacturer procedures.
- Maintain accurate customer records and service documentation.
- Promote additional service products and maintenance packages where appropriate.
- Ensure high levels of Customer Satisfaction Index (CSI) performance.
- Handle customer complaints professionally and resolve service-related queries efficiently.
Key Competencies
- Excellent customer service and communication skills
- Strong planning and organisational abilities
- Attention to detail and accuracy
- Problem-solving and conflict resolution
- Ability to multitask and work under pressure
- Teamwork and professional relationship management
Interested?
Are you an
experienced Automotive Service Advisor who enjoys working with customers and thrives in a busy dealership environment?
If you have a passion for the automotive industry, excellent customer service skills and the ability to manage workshop service processes efficiently, we would love to hear from you!
Apply today and take the next step in your automotive career!
