Service Advisor

SUMMARY:
Our client based in Edenvale is looking for a Service Advisor to join their dynamic team

If you are detail-oriented, organised, and eager to grow your career, this could be the perfect opportunity for you!

POSITION INFO:
Minimum requirements:

• Act as the primary point of contact between customers and the workshop
• Provide excellent customer service and handle customer queries and complaints professionally
• Record customer concerns and vehicle issues accurately
• Communicate repair progress, costs, additional work and completion times to customers
• Open, manage and close job cards accurately
• Prepare quotations and invoices, ensuring accurate costing of labour, parts and consumables
• Obtain customer approval before proceeding with repairs
• Liaise with parts suppliers and the Workshop Foreman to ensure efficient workflow
• Ensure completed vehicles are quality-checked before handover
• Manage booking reminders and annual service reminders
• Identify additional service opportunities and potential fleet customers
• Achieve service sales targets and maintain a quote-to-booking conversion rate of 50–80%
• Ensure compliance with company procedures, MIBCO and OHSA requirements

• Matric (Grade 12) essential
• Technical background or experience in the motor industry
• Minimum of 2–3 years’ experience in a similar Service Advisor or Customer Service role.
• Computer literacy
• Experience working on Evolve or an automotive CRM system
• Valid driver’s license and own reliable vehicle
• Tertiary Qualification would be advantageous