Service Advisor

Recruiter:

Sydsen

Job Ref:

PTA001123/TB

Date posted:

Wednesday, September 2, 2026

Location:

Stellenbosch, South Africa

SUMMARY:
A leading luxury automotive dealership in Stellenbosch is seeking a Service Advisor to join its dynamic aftersales team.
The successful candidate will be the primary point of contact for customers booking vehicle services and maintenance, ensuring a seamless and premium experience from start to finish. This position requires strong communication skills, technical understanding, and a genuine passion for delivering exceptional customer service within a high-end automotive environment.

POSITION INFO:

Key Responsibilities

Customer Interaction & Communication

Greet customers professionally and assess their vehicle service requirements.
Provide accurate quotations for maintenance and repair work.
Clearly explain technical issues and service recommendations in customer-friendly terms.
Keep customers informed on progress, timelines, and any cost adjustments.
Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

Schedule service appointments to optimise workshop productivity.
Liaise with technicians to ensure work is completed efficiently and on time.
Confirm availability of required parts before scheduled bookings.

Documentation & Record-Keeping

Create and manage detailed service orders and repair documentation.
Maintain accurate customer and vehicle records, including warranty and service history.
Process invoices and payments accurately and promptly.

Quality Control & Customer Satisfaction

Ensure that all work performed meets the brandâs high-quality standards.
Deliver an exceptional customer experience that builds loyalty and trust.
Address customer complaints professionally, escalating when necessary.

Product & Service Knowledge

Stay informed about the latest vehicle models, features, and service promotions.
Promote additional products and services that enhance customer value.

Team Collaboration & Reporting

Work closely with the service, parts, and sales departments to ensure operational efficiency.
Report on service department performance and customer satisfaction trends.

Minimum Requirements

At least 2 yearsâ experience in a service or customer-facing role (automotive dealership experience advantageous).
Computer literate (Microsoft Office Suite).
Valid driverâs license and own transport.
A technical qualification will be beneficial.

Key Competencies

Strong communication and interpersonal skills.
Customer service excellence and problem-solving ability.
Motivation to achieve results and perform under pressure.
Organised, resilient, and team-oriented.

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Service Advisor

Key Responsibilities

Minimum Requirements

Key Competencies

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