Service Advisor

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT002061/Doret

Date posted:

Tuesday, October 21, 2025

Location:

Stellenbosch, South Africa

SUMMARY:
Overview:
Our client is seeking a dynamic and customer-focused Service Advisor to join a luxury automotive dealership in Stellenbosch.

The ideal candidate will serve as the key link between customers and the service department, ensuring a seamless and premium experience throughout the service process.

This role requires strong communication skills, technical understanding, and a commitment to delivering exceptional customer service in a high-end automotive environment.

POSITION INFO:
Key Responsibilities
Customer Interaction & Communication

Welcome customers professionally and identify their service requirements.
Provide accurate cost and time estimates for repair and maintenance services.
Explain technical details clearly to customers in easy-to-understand terms.
Maintain ongoing communication on vehicle status, timing, and costs.
Follow up after service completion to ensure customer satisfaction.

Service Scheduling & Coordination

Schedule and manage service appointments to optimize workshop capacity.
Coordinate with technicians to ensure timely completion of services.
Confirm that all required parts and materials are available prior to appointments.

Documentation & Record-Keeping

Create detailed service orders capturing customer concerns and vehicle information.
Maintain accurate service histories and warranty records.
Manage invoicing and payment processing efficiently and accurately.

Quality Control & Customer Satisfaction

Ensure service work meets Jaguar Land Rover quality standards.
Strive to exceed customer expectations through outstanding service delivery.
Handle and resolve customer concerns professionally, escalating where necessary.

Product & Service Knowledge

Stay updated on new models, features, services, and promotions.
Promote dealership products and service offerings to customers where relevant.

Team Collaboration & Reporting

Collaborate effectively with service, parts, and sales teams.
Report regularly on service performance, customer satisfaction, and department efficiency.

Minimum Requirements

Minimum 2 years’ experience in a service or sales-oriented role (dealership experience advantageous)
Computer literate (MS Office Suite)
Valid driver’s license and own transport
A technical qualification will be advantageous

Key Competencies

Strong communication and interpersonal skills
Customer service excellence
Problem-solving and analytical thinking
Motivation and goal orientation
Self-management and resilience

If you are passionate about people, cars, and premium service experiences — this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role.

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***

Similar jobs you might be interested in:

Service Advisor
Location: Stellenbosch
Salary:
Overview:Our client is seeking a dynamic and customer-focused service advisor to join a luxury automotive dealership in Stellenbosch. The ideal candidate will serve as the key link between customers and the service department, ensuring a seamless and premium experience throughout the service process. This role requires strong communication skills, technical understanding, and a commitment to deliv...
Today

Service Advisor
Location: Stellenbosch
Salary:
A leading luxury automotive dealership in Stellenbosch is seeking a service advisor to join its dynamic aftersales team.The successful candidate will be the primary point of contact for customers booking vehicle services and maintenance, ensuring a seamless and premium experience from start to finish. This position requires strong communication skills, technical understanding, and a genuine passio...
Today

Customer Service Advisor
Location: Cape Town
Salary: R 11 700
UK-based client- Email CampaignMust have experience with emails R11 700 (No benefits) Work from Home Monday-FridayMust have strong internet connectivity
4 days ago

Customer Service Advisor
Location: Cape Town
Salary: R 11 700
Our client is looking for Customer service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.
11 days ago

Customer Service Advisor
Location: Cape Town
Salary:
Our client is looking for Customer service Agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.
11 days ago

Passenger Vehicle Service Advisor with Premium Brand experience - Cape Town
Location: Cape Town
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is looking for a Qualified an experienced service advisor to join the team. The service advisor acts as the primary link between customers and the workshop, ensuring a seamless service experience that reflects the premium standards of the brand. The role demands strong communicat...
13 days ago

Vehicle Service Advisor
Location: Cape Town
Salary:
32 days ago

Service Advisors - CT Northern Suburbs and Boland
Location: Capetown
Salary: Basic + incentive and benefits
service advisors - CT Northern Suburbs and Boland
43 days ago

Health and Safety Consultant
Location: Capetown
Salary: Depends on experience
Health and Safety Consultant
6 days ago

Human Resources Officer
Location: Cape Town
Salary:
The University of Cape Town Lung Institute (www.lunginstitute.co.za), requires applications for a HUMAN RESOURCES (HR) OFFICER* position, on a Fixed Term Contract. The Lung Institute, a subsidiary of the University of Cape Town, is a globally recognised medical research facility with a mandate to address priority health issues through Education, Research and service. The HR Officer will ...
13 days ago

Service Advisor

Similar jobs you might be interested in:

Jobseekers

Recruiter

General