Service Advisor

SUMMARY:
New role is available for a Service Advisor for our client in the truck industry, based in Port Elizabeth.

POSITION INFO:

Our client in the truck industry is seeking a Service Advisor. No prior service advisory experience is required but would be an advantage. 

Key Responsibilities:

• Greet customers in a friendly and professional manner, in person and over the phone.
• Listen to customer concerns and accurately log service requests.
• Liaise with technicians and workshop staff to schedule work efficiently.
• Keep customers informed of progress, costs, and timelines throughout the repair or service.
• Prepare and explain invoices and repair estimates clearly.
• Ensure high standards of customer satisfaction and service delivery.
• Maintain service records and ensure all documentation is accurate and up-to-date.
• Learn and apply knowledge of truck systems, repair procedures, and company processes.

What We’re Looking For:

• No experience required, but previous customer service or admin experience is a plus.
• Strong interpersonal and communication skills.
• Basic computer literacy (Microsoft Office, email, etc.).
• Positive, can-do attitude with a genuine interest in the trucking or automotive industry.
• Ability to multitask and remain calm under pressure.
• Willingness to learn and grow within the role – full training will be provided.