Service Administrator - Johannesburg

 

Recruiter:

Career Circuit

Job Ref:

Service Administrato..

Date posted:

Thursday, June 10, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related


SUMMARY:
Service Administrator - Johannesburg

POSITION INFO:

Required Education & Experience:

ØMatric.
ØQualification in Business Administration.
ØMinimum of 3 years Business Administration experience.
ØExperience in a Service environment.
ØExperience in Microsoft Office (Word, Advanced Excel).
ØExperience in ERP.

Advantageous Education & Experience:

ØBachelor’s Degree in Business Administration.
ØExperience in Service Level Agreement (SLA) Administration.
ØExperience in Reliable Centred Maintenance (RCM) Administration.
ØExperience in IFS.
ØAn Accounting background.

Tasks & Responsibilities:

ØMaintaining Customer data in ERP/IFS System.
ØManage monthly stock, spare parts used and stock movement in ERP/IFS on all Food locations.
ØRecord all spare parts used, per site, per sorter.
ØCreate Work Orders for Technicians and Engineers in IFS and communicate to them.
ØManage workflow of Work Orders.
ØManage Service Protocols for Service Technicians and Engineers.
ØUpdate Service Admin Tool with changes, updates, opening and closing of work orders.
ØProcess SLA reports, daily log sheets, service protocol forms, stock requisitions and update in IFS.
ØCheck, analyze, investigate and query any abnormalities on SLA reports received.
ØAccurate reporting of Service Contract data.
ØAdministration and reconciliation of monthly SLA Reporting.
ØAdministration of RCM system, weekly maintenance, job cards, special job cards, monthly dashboards and reports.
ØSupport Mining, Food, Recycling business streams with quotations, invoicing and shipping documents when required.
ØSupport Service Management with designated tasks. This may include certain reports that might be required from you.
ØGeneral Office Filing – documents and reports.
ØBuild and maintain good Customer relations.
ØSupport and interact with other departments; Sales, Projects, Finance and Service Team.
ØEnsure desk and office is kept clean and safe place to work.
ØManage machine sales contracts/ projects for Food customers (working with Belgium and Slovakia).
ØKeeping up to date with monthly invoicing and receipt of supplier invoices for payment.
ØBalancing inter – company balances.
ØAnalysis of management accounts, PL and balance sheet transactions at month end.


 

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