Service Administrator – CCTV, Alarm industry - Brackenfell

 

Recruiter:

Service Solutions

Job Ref:

SSS/M

Date posted:

Friday, November 4, 2022

Location:

CapeTown, South Africa

Salary:

Basic


SUMMARY:
Service Administrator – CCTV, Alarm industry Brackenfell

JOB DESCRIPTION:

Service Administrator – CCTV, Alarm industry

Brackenfell

Well established Company in Brackenfell , that specialises in CCTV, Alarms, Access Control etc is seeking to employ a service admin candidate ( internal coordinator)

The successful candidate will be the liaison between the Project managers and Site teams

Key Responsibilities and accountabilities: 

  • Ensure all service calls are timeously and accurately captured and updated on Eworks
  • Ensure all clients are informed of service appointments and/or changes and updates
  • Follow up on completed service calls to ensure customer satisfaction
  • Escalate service issues to service manager (and management, if required) and ensure service issues are resolved timeously to ensure customer satisfaction
  • Invoicing of service calls and ordering of service equipment and consumables
  • Ensure that all staff times are accurately captured on the respective reports
  • Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times
  • Follow all company policies and procedures and business principles
  • Escalate any unresolved problems or issues of importance to Management
  • Ensure that all deadlines are met within the given timeframe

 

Please email cv and package requirements to

 

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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