Service Admin Manager (Truck Dealership) - CB261026-4476

SUMMARY:
Service Admin Manager (Truck Dealership) - CB261026-4476

POSITION INFO:

A leading franchised commercial vehicle dealership in Polokwane is seeking an experienced and detail-oriented Service Admin Manager. The successful candidate will oversee service workshop administration, warranty claims, costing processes, and service counter operations, ensuring full compliance with OEM protocols and strong financial management.

Key Responsibilities & Duties:

Service Counter Supervision: Lead, manage, and support the service counter and administrative team to maintain high operational standards and customer satisfaction.

Financial & Costing Management: Maintain strong financial control over service invoicing, job card costing, WIP (Work in Progress), and warranty claim processes.

OEM Compliance: Ensure strict adherence to truck OEM protocols, warranty procedures, and administrative service standards.

Systems & DMS Utilization: Utilize Dealer Management Systems (such as Evolve) to process job cards, track workshop admin flow, and generate reporting.

Process Optimization: Streamline administrative workflows between service advisors, technicians, and warranty administrators to eliminate delays.

Requirements & Qualifications:

Education: Minimum Matric certificate.

Industry Experience: Franchised Truck Dealer experience is strictly required.

Role Experience:

At least 5+ years of hands-on experience across Service Advisor, Warranty, and Costing functions.

Minimum 3 years of supervisory experience managing a Service Counter or service administrative team.

Technical & System Skills:

Proficient in Dealer Management Systems (DMS) such as Evolve (or equivalent).

Strong understanding of Truck OEM protocols and claim processes.

Core Competencies: Strong financial acumen, excellent organization, and team leadership.