Senior Support Engineer (JB1684)

Senior Support Engineer (JB1684)

Centurion, Gauteng

R35 – 40 000 per month

Duration: Permanent

Overview

As the Senior Support Engineer, resolve technical issues either remotely or via onsite visits and have excellent knowledge in Microsoft 365.

Minimum Requirements:

Matric or NQF Level 4 Equivalent

Office 365

Microsoft 365 Certified

CCNA of MTCNA beneficial

Self-motivated with the ability to work with minimal direction.

Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.

Valid drivers license and own vehicle required.

Duties and Responsibilities:

To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.

To take ownership of routine checks and maintenance on client networks and the IT environment.

To keep abreast of modern technologies.

Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.

Assist with project-based work when required.

Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects.

Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.

Prioritize incidents and the capturing of time entries, working independently.

Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)