Senior Store Manager – Luxury Boutique Waterfront

Recruiter:

Service Solutions

Job Ref:

SSS/M

Date posted:

Friday, September 30, 2022

Location:

CapeTown, South Africa

Salary:

Negotiable

SUMMARY:
Senior Store Manager – Luxury Boutique Waterfront

JOB DESCRIPTION:

Senior Store Manager – Luxury Boutique

Waterfront

The Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience.

What you will do:

Drive in-store CX initiatives
Plan succession of team members in terms of readiness
Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
Drive eNPS through people experience initiatives and culture
Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
Offer store support including concessions, real-time as per business needs
Act as the key point of contact with back-office operations
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
Promote loyalty program and ensure floor team knowledge about app offerings etc..
Ensure store team is working towards the same goal
Promote omnichannel sales
Increase the store revenue target vs actual
Increase sell-through at full price
Provide input to whats working well, whats not working well and feedback

What you need to succeed in this role:

We see success in the role as having a strong knowledge of the luxury consumer, the competitive landscape of the luxury industry, and an in-depth understanding of the evolving media and digital landscape in order to drive the brand vision regionally and globally, constantly elevating our ability to acquire new customers, retaining existing customers and continuing to drive sales in the luxury/lifestyle category through consumable content. More specifically, we would like to hear from you if you can say yes to the below…

Expertise in sales techniques and product knowledge
Solid customer focus and attention to detail
Comfortable with all aspects of merchandising; including stock rotation and inventory
A passion for people and fashion
Strong communication and clienteling skills
Good knowledge of current trends and strong use of social media platforms
Strong leadership and collaborative skills

Please email cv with salary requirement to

Please note, as per our client’s requirements the relevant background checks will be performed

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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