Senior Sales Manager -Contact Centre

Senior Sales Manager

Ignition Group eThekwini, KwaZulu-Natal, South Africa (On-site)

The Role:

With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage!

The Detail:

in the role of Senior Sales Manager, you will own the overall responsibility and accountability for the holistic performance, quality, and development of the contact centres under your management in line with agreed targets and budgets as stipulated by the Head: Distribution Sales and Service.

We operate both domestically and internationally and have offices in Durban and Johannesburg.

Educational and Professional Body Requirements:

• Matric
• Contact Centre qualification will be an advantage

Experience:

• At least 15 years inbound, or outbound contact centre experience.
• At least 15 years Contact Centre Manager experience.
• Proven experience managing senior Contact Centre teams.
• Experience in a customer service, campaign, claims, retentions and/or sales contact centre environment required.
• Demonstrable experience working with the MS office suite, including MS excel and MS word.

Skills:

• Demonstrate the ability to plan and organise.
• Ability to develop and nurture improved performance across sales and/or service.
• Excellent communication and stakeholder engagement skills.
• Excellent telephone manner with a clear speaking voice.
• Familiar with CRM systems and practices.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.

Ready to Ignite your career?

We would love to hear from you. Apply today!