Senior Receptionist

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003260/Jade

Date posted:

Friday, July 17, 2026

Location:

Grahamstown, South Africa

SUMMARY:
The Senior Receptionist is responsible for overseeing the day-to-day operations of the reception and front office department, ensuring a professional, efficient, and welcoming experience for all guests and visitors. The role involves supervising reception staff, coordinating guest services, handling administrative duties, and supporting the Front Office Manager or Lodge/Hotel Manager in maintaining high service standards.
Key Responsibilities

Oversee the daily operations of the reception and front office department
Welcome and professionally assist all guests and visitors
Manage guest check-ins and check-outs efficiently
Handle reservations, room allocations, payments, and guest accounts
Respond to guest enquiries, requests, and complaints in a professional manner
Supervise, train, and support junior reception staff
Ensure excellent communication between reception and all other departments
Maintain accurate guest records and administrative documentation
Handle telephone calls, emails, and general correspondence
Assist with cash-ups, banking, and financial administration where required
Ensure that all front office procedures and standards are consistently followed
Coordinate special requests, transfers, activities, and guest arrangements
Monitor guest satisfaction and proactively resolve any issues
Assist with staff scheduling and duty allocation
Maintain a high level of professionalism and presentation at all times
Assist the Front Office Manager or Lodge/Hotel Manager with daily operations and projects

POSITION INFO:
Education and Qualifications:

Grade 12 or equivalent
Hospitality or Front Office qualification would be advantageous
Computer literacy is essential
Knowledge of hotel or lodge reservation systems is advantageous

Experience:

Minimum 2–3 years' experience in a Receptionist or Front Office position
Previous supervisory or senior-level experience is advantageous
Experience within a hotel, lodge, luxury property, or hospitality environment would be beneficial

Skills and Competencies:

Excellent communication and interpersonal skills
Strong leadership and supervisory abilities
Professional and well-presented
Excellent customer service skills
Strong organisational and administrative skills
Ability to multitask and work under pressure
Strong problem-solving abilities
Attention to detail
Good computer skills
Ability to work shifts, weekends, and public holidays
A positive, friendly, and professional attitude

Ability to work independently and as part of a team

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