Senior Receptionist

SUMMARY:
Outline of job role and purpose:  A Receptionist ensures smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guests
Key responsibilities and accountabilities:

• Ensuring that daysheets are updated daily with correct information and shared with all relevant departments timeously.
• Assist with daily safari shop sales with guests and staff
• Communication management – ensuring that all phone and radio calls are responded to as per company policy and procedures.
• Ensure all guest special requirements are noted, acted upon, and communicated to relevant departments
• Act as a central control point in any emergency situation and ensure you follow company policies and procedures with regard to any emergency situation.
• Assist with Kwandwe Logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times.
• Guest and staff billing – ensure accurate billing and smooth running check-in and/or check-out procedure
• Follow Kwandwe Policies & Procedures with regard to payments received, gratuities, forex, and cash handling and management
• Provide a professional and friendly service to all guests
• Ensure all Front Office Duties are done as per the Front of House BOPS

• Personality

• An outgoing, warm, and friendly personality
• Needs to be well presented
• Positive attitude, self-motivated, confident, and comfortable around people from all walks of life
• Excellent communication and interpersonal skills (listening skills, verbal communication, etc)
• Good sense of humour 
• Specific Job Skills
• Good guest relations abilities (including effective listening and communication skills)
• Excellent people skills
• Good knowledge of Front Office
• Ability to work under pressure and under tight deadlines
• Attention to detail & Accuracy of utmost importance
• High energy levels & drive to get things done
• Initiative to look for ways of improving

• An appreciation of other cultures. The ability to speak and/or understand another language would be an advantage

• Computer Skills
• Good standard of IT and numeracy
• Computer literate with excellent skills in Excel
• ResRequest and Sage or similar
• Literacy and Numeracy
• Fluent in English (speak, read, and write)
• Excellent literacy skills (writing of emails, viewing web pages)
• Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports, and interpreting graphs)
• Commercial Skills
• Commercial awareness – understanding the company
• Understanding resources and suppliers
• Stay up-to-date on Industry and World Developments
• Team player Ability
• Flexibility
• Strong time management and team player skills
• Demonstrable team player qualities
• Analysing and problem-solving skills

POSITION INFO:
Qualifications and experience required

• Matric or Grade 12 certificate
• Minimum of 2 years hospitality experience in reputable establishments
• Front of House Experience is a must

• Valid Driver’s license- with experience in driving