Senior Quality Assurance Technician

SUMMARY:
To ensure effective quality assurance through the effective execution of raw materials quality

POSITION INFO:

Senior Quality Assurance Technician

 Operations

 Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.

Job Purpose

 To ensure effective quality assurance through the effective execution of raw materials quality control and food safety. Manages Kosher and Halaal audits and ensures supplier quality assurance. The role enforces the allergen management PRP and also provides quality and food safety training.

Key Accountabilities and Outputs

 Raw Materials Quality Control 

• Checking, sign off, Filing and Capturing of BOMS and Daily records • Troubleshooting • Nett Content for required lines • Check and maintain Retention Room • Lab Inventory • Mixing and Line Inspection • Shopware • Lab Training for all new and current QC's • Preparing for Audits 

Food Safety

 • Enforces Food Safety requirements • Internal auditing - monthly GMP audits • Enforces and monitors Co Packer compliance to TBC processing, quality and food safety requirements 

 Plant Quality Assurance 

 • Handling of Trade Returns and Customer Complaints- sampling, root cause investigations, updating tracker and completing root cause investigation report

 Training 

 • Quality and Food Safety Training - Manages Training on a Regional and National level 

• Supplier Quality Assurance 

 • Supplier approvals - ensure approved supplier list is updated with changes to supplier approvals • Supplier Audits - physical and electronic audits • Control of documentation such as TDS, MSDS, Allergen Declarations, Food Safety Certifications ensuring that it is correct and updated • Update the Regional database with renewed documentation General PRP's • Final Product Retention Analysis • Coordinating Trials for new product and packaging 

• Change Management Control - Updating of Specifications for Product and Packaging changes • Work Study Initiatives (testing and processing) • Auditing of PRP's 

Allergen Management

 • Enforces the Allergen Management PRP 

Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards • Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards. • Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment. • Personal Hygiene: Maintain exceptional personal hygiene as per the organization's code of conduct. • Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it. • Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. Follow the prescribed incident reporting procedure in case of accidents. • Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMP's (Good Manufacturing Practices). • Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety. • Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment. General • Responsible to ensure housekeeping is performed and ensure that all products and activities are stored and are executed within the demarcated areas according to the housekeeping policy (green red and yellow areas) • Conversant with relevant business information, policies, processes and procedures • Maintains expected performance standards • While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description • Near Misses

Qualifications and Experience • Grade 12 / Matric / NQF level 4 (Essential) • Upto 3 years experience (Operational Execution) FMCG; Bottling Equipment • Basic MS Excel; MS Word; E Mail

Key Qualities Communication

 • Routine communication in connection with instructions, requests or normal work tasks Problem Solving • Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems. Relationships Maintained • Others outside of own work area but inside the organisation 

Behavioural Competencies Verbal Communication • Able to communicate verbally in a logical manner. • Takes the intended audience into account when communicating verbal information. • Makes use of appropriate business language in verbal communication. • Includes all relevant information in verbal arguments. • Demonstrates proficiency of language in verbal communication. • Interprets complex information to expresses own viewpoint in verbal communication. • Concludes verbal arguments by making reference to relevant facts Decision Making • Organises information to make it easier to analyse or see trends. • Anticipates consequences and formulates alternatives. • Establishes clear decision criteria for making informed choices. • Seeks relevant inform