Senior Project Manager

SUMMARY:
This role focuses on ensuring high-quality content moderation across various client projects.

POSITION INFO:

Senior Project Manager Remote Moderation (Multilingual), UK

Help shape online communities with a leading digital agency committed to quality, safety, and inclusivity.

Content Moderation | Remote (UK Hours) | R35,000R45,000 per month

About Our Client

A global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, the company partners with some of the worlds biggest names to ensure safe and engaging digital spaces.

Renowned for its remote-first approach and multicultural workforce, our client places strong emphasis on quality, responsiveness, and ethical digital interaction. They offer a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.

The Role: Senior Project Manager Social Media Moderation

This role focuses on ensuring high-quality content moderation across various client projects. You will lead by example in applying client-specific guidelines, managing moderation schedules, and supporting moderation team members while ensuring escalations and reports are handled accurately.

Key Responsibilities

• Moderate user-generated content on designated client platforms in line with company and client-specific standards.

• Use pre-approved standard response templates where needed.

• Accurately report on moderation tasks and decisions.

• Escalate sensitive content appropriately (e.g., threats, safety concerns).

• Provide second-opinion reviews before approving or deleting flagged content.

• Mentor and support new or junior moderators as a buddy or trainer.

• Submit shift reports according to project specifications.

• Stay up to date with client and project changes via Basecamp and internal communications.

• Proactively raise issues or feedback to Project Managers.

• Attend scheduled meetings and request additional training as needed.

About You

• 2+ years in moderation, community management, or related digital operations.

• Strong familiarity with major social platforms (Facebook, Instagram, YouTube, TikTok, etc.).

• Fluent in English, with additional fluency in one or more of the following languages highly preferred:

  • High Volume: Arabic, French, German, Spanish

  • Medium: Dutch, Italian, Japanese

  • Low: Nordic languages, Norwegian, Polish, Portuguese, Russian, Turkish

  • Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh

• Excellent written communication skills and time management.

• Technically confident; able to navigate digital tools with ease.

• Quick decision-making and sound judgment, especially under pressure.

• Organised, methodical, and adaptable in a fast-paced digital setting.

Equipment Requirements

• Own computer: Windows 10 (64-bit) or MacOS X 10.15+.

• Minimum processor: i5 7th Gen or better.

• 8GB RAM and 40GB free HDD space (SSD preferred).

• Reliable internet: 5 Mbps down / 1 Mbps up.

• Webcam, headset, and smartphone (for 2FA).

This is a fully remote opportunity with flexible scheduling, ideal for individuals based in the UK or able to work UK hours. Fluency in additional languages significantly increases your value in this global, multilingual moderation team.