Senior Portfolio Manager

SUMMARY:
Our client, a reputable property management company based in Johannesburg North, is seeking a Senior Portfolio Manager with extensive residential experience to join their dynamic team. The successful candidate will oversee a portfolio of 1000 tenants and ensure the smooth running of property management operations.

POSITION INFO:
Key Responsibilities:

• Update tenant, owner, and creditor information on the system
• Load new tenants into the system and ensure accurate monthly inspection reports
• Ensure accurate headcount and parking procedures are maintained
• Oversight of debtor control and creditor payments on behalf of owners
• Reconcile deposit held schedules and update system “D” account
• Distribute owner statements by the 7th of each month
• Respond to tenant queries via email and WhatsApp
• Manage arrears letters and ensure compliance with TPN/SMS Propsys/MDA procedures
• Facilitate tenant/owner query resolutions and ensure quick responses (within 24 hours)
• Handle tenant deposit refund queries and manual future charge entries
• Manage general correspondence, complaints, and notifications
• Attend tenant meetings and handle insurance claims
• Compile and reconcile reports as requested
• Oversee and ensure all maintenance-related issues are resolved
• Manage prepaid metermate and power measurements for credit control
• Monitor electricity and water usage to ensure no losses are incurred
• Review vacancy listings and ensure units are ready for occupation
• Liaise with letting department to ensure competitive pricing and timely rentals
• Actively participate in advertising vacant units and coordinating rental agreements
• Maintain accurate filing systems and compile relevant documentation

• Minimum 5 years of experience in residential property management
• Must have MDA / WeConnectU experience
• Proven ability to manage a large portfolio (1000+ tenants)
• Excellent organizational, communication, and interpersonal skills
• Strong financial and debtor control experience
• Ability to work independently and under pressure
• Detail-oriented with a proactive approach to resolving issues